Parts Specialist

Find Your Career With LiftOne

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

As a Parts Specialist, you will be playing a vital role in the fulfillment of parts requests across our family of LiftOne technicians and customers. The Parts Specialist is responsible for triaging parts requests for service orders, generating revenue for parts sales and provide customer support throughout the order lifecycle.

Essential Functions

• Monitor the parts request ticketing queue to support the technicians with appropriate actions and updates.
• Provide customer service for inside sales, walk in customers & process incoming orders.
• Collaborate with technicians and the procurement team to ensure timely material replenishment requirements are captured and executed.
• Check availability of material across the LiftOne materials network.
• Create and modify sales and/or service orders to meet customer requirements for material, quantity, shipment urgency, and shipment location.
• Assist customers in finding the correct parts for their equipment and process sales transactions all while ensuring a positive customer experience
• Drive outbound sales calls to increase parts sales
• Review and investigate material accuracy based on technician manuals, vendor portal information, and part interchangeability or supersession.
• Communicate order updates between technicians and the procurement team to ensure all changing customer requirements are executed.
• Provide reserve support to other LiftOne parts/warehouse functions as required.
• Provide friendly, proactive, and professional support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• 4 years of relevant parts inventory, replenishment or equivalent combination of experience within the service industry, preferably with exposure to high-volume transaction environments.
• High school degree or equivalent
• Must possess a strong customer-first attitude.
• Past technician experience with parts knowledge a plus.
• Ability to perform basic math functions. Counting inventory items by case qty, etc
• Proficiency in using inventory management software, customer sales or service order tools.
• Solid understanding of supply chain and service technician principles, including demand requirements, inventory availability, customer orders, technical manuals, and replenishment strategies.
• Demonstrated ability to review information, identifying errors or inconsistencies to maintain high levels of accuracy.
• Strong problem-solving skills to quickly identify and address issues.
• The employee must frequently lift, carry, push, pull and /or otherwise move up to 50 pounds
• Driving is an essential function of this position and a current valid driver's license must be always maintained.
• Must be able to operate a forklift. Training and assistance in obtaining certification will be provided if needed.

Computer Skills

• Strong knowledge of MS Excel and experience with other Microsoft Office suite products
• Working knowledge and experience with ERP and forecasting systems (SAP experience is a plus)

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We Are An Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.