Customer Service Specialist

Organization Local and Tribal Governments:City of Sun Prairie The City of Sun Prairie is seeking to fill two Customer Service Specialist positions, working in the City Clerk's Office. The Customer Service Specialist role serves as a primary public-facing support position within the Clerk’s Office and provides customer service, municipal intake, clerical support, transactional processing, and administrative support for City Hall operations. The position assists residents, businesses, elected officials, staff, and outside agencies by responding to inquiries and routing requests, supporting Clerk operations, processing records and payments, and coordinating a variety of day-to-day operational functions. Position Summary Public & Customer Service Serve as a primary, public-facing contact at City Hall and provide courteous, accurate service to residents, businesses, elected officials, staff, and visitors. Manage incoming calls for City Hall and designated departmental lines. Respond to in-person, phone, and electronic inquiries and direct customers to the proper staff, department, or resource. Provide general information on City services, municipal procedures, elections, licensing, meetings, and other public-facing processes. Assist staff and customers with basic navigation of online systems and procedures. Issue recycle center permits and passport photos, and process related payments. Maintain professionalism, accuracy, and confidentiality in all interactions while balancing frequent interruptions and competing priorities. The City of Sun Prairie is a leader in employee benefits and wellness. This position is full-time (40 hours) and eligible for the following benefits: Enrollment in the Wisconsin Retirement System GHC Health Plan Disability Insurance Life Insurance Paid Sick Leave – 8 hours/month Paid parental leave Paid caregiver leave Vacation allocation of at least 3 weeks Vision Insurance (voluntary) Pet insurance (voluntary) Employee Wellness Clinic Employee Assistance Program Dress for your day dress code Hybrid work environment Language stipend for employees proficient in Spanish or Hmong Public Service Loan Forgiveness Qualifications High School Diploma with two years of administrative, clerical, customer service, or public-facing office experience; or any equivalent combination of training and experience #J-18808-Ljbffr