Housing Case Manager

Salary Range $21.00 - $21.00 Hourly

Position Type Full Time

Job Shift Day

Education Level 4 Year Degree

Category Nonprofit - Social Services

Description

Job Title: Housing Case Manager Department: Housing

Reports to: COC/CMHA Housing Manager Effective Date: 7/6/26

Schedule: 35 hours per week, Monday through Friday, 9:00am to 5:00pm with a one-hour lunch. Occasional schedule flexibility is required, which may include adjusting weekday hours or working one weekend day to accommodate participant needs.

Job Summary:

As the Housing Case Manager you will provide case management to survivors of Domestic Violence experiencing housing instability. The role includes conducting assessments, developing housing stability plans, and connecting participants to community resources that support long-term housing stability and self-sufficiency. This position is responsible for maintaining accurate case documentation, managing HMIS and reporting requirements, monitoring participant progress, ensuring program compliance, and collaborating with community partners to support successful program outcomes.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Prospects and develops new landlord relationships to provide appropriate housing stabilization for individuals experiencing homelessness. This includes intensive advocacy focused on permanent housing stability, housing relocation services, and financial assistance.

• Provides individual case management services to participants, including weekly one-on-one meetings, regular phone check-ins, and/or Zoom meetings.

• Codevelops action plans with participants that address their crisis without creating unsustainable tradeoffs, while maximizing participant wellbeing. These plans outline goals related to education, employment, childcare, and maintaining housing.

• Assists participants in obtaining appropriate substance abuse, mental health, and/or medical services as needed.

• Coordinates immediate and longer-term access to resources such as transportation, flex funding, and permanent housing, in conjunction with collaborating agencies.

• Initiates and maintains collaborative partnerships with domestic and sexual violence service providers, other social service professionals, businesses, and informal resources in the communities where participants reside.

• Answers phone calls, conducts intakes of new participants, and provides referrals and information to potential housing participants.

• Completes data entry, maintains HMIS records, and submits reports required for grant compliance.

• Attend tabling events as needed, this may consist of some weekend flexibility when needed.

• Stays current on Central Massachusetts housing issues by building and maintaining relationships with housing and social service agencies in the region.

• Prepares and delivers community presentations in Worcester on domestic violence and housing when requested.

• Assists and collaborates with team members as necessary.

• Performs other duties as requested by the Housing Manager or YWCA management team.

• Attend all mandatory Domestic Violence meetings and trainings along with housing trainings.

Qualifications

Required Skills/Abilities:

• Familiarity with domestic violence and/or gender issues.

• Strong organizational skills and attention to detail.

• Bilingual proficiency in English and Spanish preferred.

• Computer literacy (Word, Excel, and general internet skills).

• Experience working with individuals from different cultures and backgrounds.

• Experience developing and delivering community presentations.

• Demonstrated familiarity with LGBTQ+, HIV/AIDS, mental health, and/or substance abuse populations.

• Access to a vehicle to facilitate travel between the agency's areas of coverage.

• Comfort working both individually and in teams.

• Innovative thinking in approaching issues of poverty and service delivery.

• Familiarity with social services in Greater Worcester and North Central Massachusetts.

• Ability to work a flexible schedule, including possible adjustments to weekday hours or one weekend day to accommodate participant needs.

Education and Experience:

• A minimum of two years' experience in human or social services.

• Bachelor's degree preferred, or an equivalent combination of education, training, and experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

YWCA is an affirmative action/equal employment opportunity employer. Survivors of domestic or sexual violence, people of color, people with disabilities, people who are bilingual/bicultural, and members of the LGBTQ community are strongly encouraged to apply.