IT Solution Analyst II

Department Name: IT Bus Apps Insurance Division

Work Shift:

Day

Job Category:

Information Technology

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

The Care Coordination team plays a pivotal role in advancing Banner Health's mission by modernizing care and utilization management through the ZeOmega Jiva platform. By enhancing integration, streamlining operations, and championing member-centered care, the team serves as a critical backbone for delivering high-quality health outcomes across the organization. Through the adoption of modern CM/UM platforms, improved data integration, and a seamless omnichannel experience, the team ensures that compliance and analytics are embedded into every workflow. These efforts directly support Banner Health's broader organizational goals — improving Stars Performance, strengthening the Medical Loss Ratio (MLR), and enhancing Net Operating Margin — while positioning Banner Health as a High Reliability Organization that makes it easy for members to access care and consistently perfects the customer experience.

This is a remote position. In this role you would work Monday through Friday normal business hours and can be a remote position if you live in the following states only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV & WY. No other states will be considere d.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is a high-level individual contributor with expertise in selected business or healthcare processes and participates in formulating system scope and objectives relative to the company’s requirements. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. Acts independently or as part of a team to provide knowledge, guidance, research and fact- finding expertise to define, design and modify specifications and processes of complex information systems. Incumbent participates in establishing system documentation standards and quality assurance methodologies for systems and applications. Maintains current professional and technical knowledge.

CORE FUNCTIONS
1. Business Outcomes: Relentless focus on delivering outcomes and value to our business. Participates in cross-functional teams and/or leads projects with regional or enterprise-wide scope to implement system changes. This may also include providing oversight, change management, general work direction or leadership to individuals on team. Conducts regular meetings with stake holders and uploads necessary documents to the shared information repositories, such as SharePoint or Teams. Identifies, investigates, tracks, and resolves multilevel project, system or application errors ensuring the solution is timely and of acceptable quality.

2. Technology Standards: Represents assigned area on project teams with departmental or company scope on system implementations, policy and practice changes and process redesign. May prepare and distribute worksheets, reports and PowerPoint presentations; maintains optimal operation of systems in partnership with internal teams or external software vendor, as appropriate. This may include leading the implementation, maintenance, testing and/or functional design. This position provides analysis and builds complex reports and/or data repositories and other presentation materials; may be expected to lead project teams. The incumbent must have significant knowledge about cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. This position is responsible for and/or participates in creating data definitions, validating data, retrieving data from systems, merging data from multiple sources, participating or reviewing technical documentation, report configuration, and creating training material.

3. Innovation and Futures: Analyzes and reports on customer needs. Manages and supports the identification and research of new developments and uses of current systems and applications, as well as upgraded systems and applications.

4. Advisor & Partner: Keeps current on industry, standards and regulatory/compliance issues within assigned areas. Provides system and consultation on these issues to customers. Participates in the designs of end user training and curriculum for applications and systems. Monitors the initial rollout and ongoing training of the user community. Leads peers by example and influence.

5. Communication: Speaks effectively in group situations, e.g., meetings, presentations. Expresses ideas in a clear, concise and thorough manner. Simplifies technical or complex information without insulting the listener/reader. Takes measures to ensure understanding has occurred. Asks questions to clarify or discern implied or poorly expressed meanings.

6. Measurements: Ensures Key Performance Indicators are supported and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved.

7. Strategic: Designs and administers standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to.

8. This position has responsibility for selected area of responsibility. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent must have significant knowledge about cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. The incumbent has minor level decision-making authority for projects and applications and works at peer level. The incumbent may also be expected to troubleshoot issues at a moderately complex level and appropriately escalate issues to other resources, as needed. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide.

MINIMUM QUALIFICATIONS

Must possess strong technical and business knowledge as typically obtained through the completion of Bachelor’s degree in Statistics, Epidemiology, Computer Sciences, Process Engineering, Business, Healthcare, Information systems or related field.

A minimum of two to four years of experience or equivalent as typically obtained in one or multiple areas: reporting and/or analytics in clinical, financial, insurance, utilization, patient satisfaction, supply chain, HR, clinical application configuration, or related field. Must possess significant knowledge of cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. Must possess strong project management skills and ability to work independently, manage large, multiple projects, complex reports, while organizing priorities. Excellent communication, interpersonal and critical thinking skills are required. Strong technical skills as appropriate for position (SQL/Ansi SQL, SAS, Tableau, Excel, clinical software applications, etc.).

PREFERRED QUALIFICATIONS

Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred. Experience with department specific software (Cerner, NextGen, Centricity, TSI, and Quality Advisor, SAS or SSRS), including advanced integrated or independent report writing applications.

Additional related education and/or experience preferred.

Estimated Pay Range:

$31.18 - $51.96 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

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