Coordinator I, Bursar

Job Title Coordinator I, Bursar Department Bursar Collections Worker Type Regular Pay Type Salary Position Salary Minimum $40,000 Position Salary Maximum $50,000 Job Description Summary This professional staff member is responsible for the collection of past‑due student accounts in accordance with Miami University’s accepted procedures and policies, and the management of inquiries from students and families (written and verbal) concerning the validity of the debt. This position may be approved for work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason. Essential Duties Establish a relationship with students in order to collect payment in full or, when necessary, negotiate monthly payment agreements. Document students’ files concerning actions taken and expectations for payment, and follow up when necessary. Provide proper paperwork for legal action; work with the Ohio Attorney General when necessary for court action. Responsible for updates to accounts referred for collection: answer telephone and written requests for documentation; work to find financial solutions for students and outstanding debt. Work closely with the Office of Student Financial Assistance to ensure the application of aid to students’ accounts and be proactive in developing policies to work cooperatively in addressing student and family financial challenges with the goal of finding satisfactory resolutions. Work closely with other offices/departments to ensure that all resources for repayment have been utilized and the balance is represented correctly. Manage the collection system to ensure that students’ files are documented concerning actions taken and expectations for payment, and follow up when necessary. Perform other duties as assigned. Minimum Qualifications Associate’s degree, Bachelor’s degree or 1 year of work experience. Preferred Qualifications Experience with Higher Education systems, ad‑hoc reporting, customer‑service experience, and Title IV Federal Financial Aid requirements. Previous experience in collections. Required Knowledge, Skills, and Abilities Applicants must have strong critical thinking, analysis, problem‑solving, and negotiating skills; be detailed, organized; have excellent written and verbal communication skills; be able to handle numerous tasks, assign priorities, and handle confidential information; have the ability to establish working relationships with co‑workers, supervisors, university personnel, students, parents, and outside collection agencies. Required Application Documents Resume and cover letter. Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty Staff or View phone number on click.appcast.io. Remote Work Policy For positions approved for remote work: remote work is not a right; it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.