HOTEL FRONT DESK SUPERVISOR

divh2Front Desk Supervisor/h2pThe Front Desk Supervisor is a working supervisor and the front office team leader responsible for assisting the Guest Service Manager in the training (task specific), supervision, and support of the front office staff, including front desk and night audit, in providing outstanding service experiences for all guests. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, social demeanor and appearance that contributes to a hospitable environment./ppResponsibilities/pulliProvide pleasant and professional services to all guests./liliAssist the Guest Service Manager in directing, training, and mentoring all front office staff members in providing timely, efficient, enthusiastic, friendly, and personalized service for all guests./liliAssist the Guest Service Manager with a variety of administrative support tasks including: daily / weekly / monthly reports, processing accounts receivable, and handling guest billing issues./liliPerform check-in and check-out services, properly record sales transactions and secure accurate payment, coordinate van services, answer telephones, take guestroom reservations, monitor room availability, block rooms, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the front office./liliBe knowledgeable of the hours of operation of all hotel services and aggressively sell such services./liliBe knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities and perform or dispatch any necessary functions./liliFacilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence./liliCheck all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies./liliEnsure the cleanliness of the front office, lobby, and surrounding areas./liliProperly maintain all work equipment, tools, and supplies./liliRespond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals./liliResponsible for knowing and complying with all items on the positions training checklist./liliComply with all department, hotel, and company policies and procedures./liliPerform any assigned task not outlined above that the associate has the ability to perform./liliShifts may vary depending on needed coverage (Shifts Include: 7am-3pm, 3pm- 11pm or 11pm- 7am)/li/ulpRequirements/ppQualifications/ppSix to 12 months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age./ppPhysical Demands/ppThe associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds./ppWork Environment/ppWhile performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public./ppWhy Join Indus Hospitality Group?/ppAt Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority./ppWe are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization./ppCome grow with us at Indus Hospitality Group!/p/div