Improvement Consultant

Join our Team

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About this opportunity

The Networks Construction & Engineering (NC&E) Improvement Operations Specialist supports continuous improvement efforts across the Construction and Engineering service area, based in Plano, TX. This role focuses on identifying opportunities to enhance operational processes, customer experience, delivery efficiency, and cost performance. Working alongside team members, subject matter experts, and business stakeholders, this position contributes to process improvement, analytics, automation, and AI-driven initiatives — making it an excellent fit for someone who enjoys problem-solving and is eager to grow in a dynamic environment.

What you will do

• Collect, analyze, and document business requirements, workflows, and operational challenges to support improvement initiatives.
• Identify opportunities for process simplification, automation, and AI-enabled solutions that improve efficiency and business outcomes.
• Analyze operational data and performance metrics to uncover trends, insights, and areas for improvement.
• Participate in workshops and stakeholder meetings to understand business and end-user needs.
• Develop process maps, reports, presentations, and recommendations supporting improvement initiatives.
• Assist with the design, testing, and implementation of new processes, tools, and operational solutions.
• Support change management activities, including communications, training materials, and user adoption efforts.
• Document best practices, lessons learned, and project outcomes to support organizational learning.

The skills you bring

• Bachelor's degree in Business, Operations Management, Engineering, Technology, Data Analytics, or a related field.
• Strong analytical and problem-solving skills with attention to detail.
• Clear and effective written, verbal, and presentation communication skills.
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, and Teams.
• Collaborative, team-oriented approach with a commitment to continuous improvement.
• Ability to manage multiple priorities in a fast-moving environment.
• Preferred: experience with data analysis, process improvement, automation, or project coordination; familiarity with Power BI, Lean, Six Sigma, Agile, or Design Thinking; and foundational knowledge of financial analysis concepts such as ROI, NPV, and cost modeling.
• AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at View email address on click.appcast.io.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Service Delivery Management

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs.

Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.