Business Analyst

Who We Are We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! Base Pay Range: $72,000 - $82,000 Business Process Analysis and Process/System Expertise Developing breadth and depth of knowledge, both ERP and other systems and process, in assigned functional area(s) and product(s), which support a holistic view across broad processes and systems. With guidance, recommending and developing business process improvements for assigned area. Analyzing cross-functional impact of business and systems processes across organizations. Working with users to identify and recommend desired process modifications and enhancements. Documenting and modeling business processes and associated data, including both "as-is" current processes and "to-be" improved processes. Documenting system knowledge and test planning in support of assigned projects and initiatives. Participate in delivery of system knowledge on projects to new and existing users of new workflow processes and Information Technology system and products. Meeting regularly with customers and IT Management to discuss, prioritize and report on application enhancements. Keeping customers informed of business analysis work progress. Customer Support Services Engaging users in reporting the issues; timely response back to users; engaging other IT resources as needed, documenting issue resolution; analysis of patterns and trends within the requests; properly coding time spent; closing the user tickets according to the agreed timeframes. Performing root cause analysis and support appropriate IT resources to implement process and system improvements to reduce/eliminate root causes of incidents Providing system knowledge transfer to functional super users and help desk support. Delivering support within initial response time as well as resolution time service levels Project Management Continue growth and developing proficiency in agile project management principles and processes. Working alone and as part of a team to manage aspects of a project, which can include: Providing status to project stakeholders and IT Management. Issue tracking, escalation, and resolution. Updating process and system documentation to reflect changes. Documenting business requirements Working with associates to develop user acceptance test objectives, test plans and/or test scripts to verify and accept that business requirements have been met. Executing system tests and user acceptance tests of system changes. Work Management Planning and estimating business analysis work as described above. Monitoring adherence to established business analysis standards and guidelines. Meeting project quality, schedule, and cost commitments, under pressure Position Requirements Bachelor’s degree required. 1-3 years business analysis experience. 1-3 years exposure to Enterprise Resource Planning (ERP) systems Good communication skills to multiple levels of the organization Organized / detailed orientation is required. Microsoft Excel, Word, Project, Visio Facilitation and negotiation skills Ability to manage in a fast-paced environment. Physical Job Requirements Continuous viewing from and inputting data to a computer screen Sitting for long periods of time Travel as necessary ( Drug Policy Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. Why Dealer Tire An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. Benefits paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EEO Statement Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. ADA Disclosure *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at View phone number on click.appcast.io. LEGAL DOCUMENTS If seeking employment in the United Stated, please see the following notices: Federal and State Required Postings Steeped in integrity and tradition, we’ve been owned and operated by the Mueller family since 1918. By dedicating ourselves to automotive manufacturers and their dealers, we took a different approach to the tire business. With innovative programs designed to increase customer satisfaction, safety, and retention, we’ve made it easy and profitable for them to grow their businesses while making people safer on the road. #J-18808-Ljbffr