Travel Consultant II- Emergency Service Center

Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations for corporate business customers (both individuals and groups)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services. Use positive telephone service techniques and act on special customer requests
• Global Distribution Systems (GDS) Sabre usage
• Multi-account fast-paced environment

What We're Looking For

• 3 or more years' experience working as a Travel Consultant
• Experience in GDS (Sabre) across both local and global markets
• U.S. citizenship required due to Federal Government contract
• A genuine passion for high-quality customer service – we care about our customers and it's important to us that you do
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, "can do" attitude.
• Willingness to learn and grow!

Operating hours 24 × 7. Must be flexible and prepared to work evenings, overnights, weekends and holidays.

Part-time opportunities also available, including weekend shifts.

The US national base salary range for this position is from $39,200.00 – $72,800.00 Annually. The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!