Retail Store Manager Multi-Unit Retail Operations (UPS Store Network)

The UPS Store

Store Manager Multi-Unit Retail Operations (UPS Store Network)

Long Island & NYC

Pay: Competitive, based on experience

11-Location, High-Performing Franchise Network

Were a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. Youll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems.

This is a long-term career role with real advancement not a typical retail job.

Why This Opportunity Stands Out

Youll step into an organization with:

A dedicated support structure (Ops Manager + Unit Managers)
Strong training, coaching, and development programs
Clear operational standards, systems, and KPIs
Consistent mentorship and real visibility into multi-unit operations
Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles

What Youll Be Responsible For

Leadership & Team Development

Coach, train, and mentor team members to hit performance goals
Build an accountable, engaged, high-energy culture
Participate in hiring, onboarding, and ongoing coaching

Operational Excellence

Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns
Maintain store standards, compliance, and cleanliness
Execute daily workflows and ensure smooth store operations

Sales & Customer Experience

Drive upselling, engagement, and customer satisfaction
Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)
Ensure every customer receives a premium UPS Store experience

Business & Performance Management

Analyze performance reports and implement improvements
Control labor, supplies, inventory, and operational costs
Set daily priorities and maintain strong store execution

Who Thrives in This Role

You may come from:

Retail management
Hospitality or service leadership
Logistics or shipping operations
Customer service leadership
Assistant manager or manager roles in fast-paced environments

Ideal candidates are:

Strong communicators
Naturally great coaches
Confident decision-makers
KPI-driven
Positive, reliable, and customer-focused

What We Offer

A structured, supported management environment
A high-performing, well-resourced network
Clear career path & opportunities for advancement
Training, coaching, and ongoing development
Competitive pay based on experience

Ready to Lead With Us?

If youre a strong leader with operational discipline and you want to grow within a multi-unit environment, wed love to connect.

Apply today to learn more.

The UPS Store

Apply

Vacancy posted 4 days ago

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