Client Care Concierge, General Practice

Veterinary Client Care Concierge, General Practice | $21–$23/hr | Full-Time Benefits | Mon–Fri | Lawrence, MA

Looking for a veterinary receptionist job where you can make a meaningful impact for pets and the people who love them?  Bulger Veterinary Hospital is hiring a full-time Veterinary Client Concierge to join our General Practice team in Lawrence, MA.
Compensation:

• $21–$23/hour based on experience and skillset

Schedule:

• Monday, Tuesday, Thursday, Friday: 7:00 AM – 2:00 PM
• Wednesday: 7:00 AM – 3:00 PM

Full-Time Benefits Include:

• Continuing Education & Uniform Allowance + VetBloom access (RACE-approved CE) + Professional Development Assistance
• Generous PTO + paid holidays
• Employee referral bonuses & employee pet discount
• 401(k) with employer match
• Medical/Dental/Vision + disability and life insurance
• HSA/FSA options
• Veterinary Technician Education Sponsorships + VTNE reimbursement
• CVT/LVT/RVT license reimbursement
• VTS financial support and onsite mentorship

In this role, you’ll be the first point of contact for clients throughout their visit—helping create a smooth, welcoming experience while partnering closely with doctors and clinical teams to support exceptional patient care. If you enjoy working with people, staying organized in a fast-paced environment, and being part of a collaborative veterinary team, we’d love to meet you.

Responsibilities
As a Veterinary Receptionist / Client Concierge, you will:

• Welcome clients and pets while providing a warm, personalized experience throughout their visit
• Serve as a primary point of contact for General Practice clients from arrival through discharge
• Coordinate appointments including consultations, rechecks, procedures, and drop-offs
• Support multi-department scheduling when needed
• Admit and discharge patients while maintaining accurate client and patient records
• Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps
• Review upcoming appointments to ensure records and documentation are complete before the visit
• Process payments, invoices, estimates, and assist with billing-related questions
• Coordinate with doctors and hospital departments to ensure a seamless client and patient experience
• Address client questions and concerns with professionalism, compassion, and excellent customer service

Qualifications

• Previous experience as a Veterinary Receptionist , Veterinary Client Service Representative , Medical Receptionist , Medical Secretary , or in a customer-facing healthcare role preferred
• Strong communication and client service skills
• Ability to multitask and stay organized in a busy veterinary hospital setting
• Comfortable handling scheduling, medical records, and financial transactions with accuracy
• Professional, compassionate, and team-oriented approach
• Strong attention to detail and follow-through
• Fluent English speaking and reading skills required

Why Join Bulger?
At Bulger Veterinary Hospital, we provide comprehensive veterinary care through General Practice, Specialty Medicine, and 24-hour Emergency Services . Our client service team plays an essential role in creating a positive experience for every client and patient who walks through our doors.

You’ll join a collaborative hospital team that values compassion, teamwork, communication, and delivering outstanding care—for both pets and the people who love them.

Location: Bulger Veterinary Hospital - Lawrence, MA
We’re conveniently located for candidates commuting from across the Merrimack Valley, North Shore, Southern New Hampshire, and Greater Boston areas.

Common commuting areas for veterinary receptionist / client service talent:

• Lawrence
• Andover
• North Andover
• Methuen
• Haverhill
• Salem
• Windham
• Dracut
• Lowell
• Tewksbury
• Chelmsford
• Billerica

Relocating?
If you’re considering a move to the Merrimack Valley or Southern New Hampshire area, we’d love to connect. Lawrence offers convenient access to Boston, the North Shore, and New Hampshire, making it a great location for candidates looking for both career growth and flexibility in where they live.

PM19

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.


Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Tags: Customer service representative, client care representative, receptionist

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Compensation details: 21-23 Hourly Wage

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