Shift Leader

Shift Leader Position

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members

Support the Restaurant Manager in meeting operational goals and execution

Ensure Brand standards are met throughout shift including preparation of food and beverages

Communicate shift priorities, goals and results to restaurant team members

Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback

Support the training of restaurant team members as needed

Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

• Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

Manage Inventory throughout the shift

• Provide great guest service and coaches restaurant team members to do the same

Schedule restaurant team members for shifts

Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies:

Works well with others in a fast-paced team environment

On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

• Guest focused

Ability to assist with training

• Problem solving. Motivating others

Physical Demands/Working Conditions:

• Standing on feet. Repetitive motion including bending, stooping and reaching

Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

Wearing a headset

• Working in a small space

This template is provided to Dunkin' franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.