Operations Director

Operations Director

As Operations Director, you will play a critical role in driving the restaurant's overall performance and daily execution. You will oversee day-to-day operations with a focus on operational excellence, labor optimization, food cost control, and consistent delivery of an exceptional guest experience.

You will lead and develop high-capacity team members and leaders, building a culture of ownership, accountability, and continuous growth. Through intentional influence and servant leadership, you will align the team around clear expectations, measurable goals, and a shared commitment to excellence.

In partnership with the Operator and leadership team, you will help shape both the strategic direction and tactical execution of the business—translating vision into action, driving results, and ensuring sustainable, profitable growth while maintaining a culture of genuine care for guests and team members alike.

Ideal candidates will demonstrate:

• Operational Excellence (Day-to-Day Leadership) – Owns and optimizes daily restaurant operations, ensuring systems, standards, and guest experience are executed with consistency and excellence.
• Influence & Culture Leadership – Leads through influence, not position; builds trust, drives alignment, and shapes a high-performance culture across all levels of the team.
• Labor Stewardship – Strategically manages labor to balance service excellence with financial performance, using data to forecast, schedule, and maximize productivity.
• Food Cost & Financial Acumen – Maintains strong cost controls, protects inventory, minimizes waste, and drives profitability through disciplined operational practices.
• Leader Development – Identifies, coaches, and develops high-capacity leaders; builds clear growth paths and succession plans to strengthen the leadership pipeline.
• Strategic & Tactical Business Strategy – Thinks beyond daily operations to set long-term direction while executing short-term priorities that move the business forward.
• Execution & Results Orientation – Turns vision into action, ensures follow-through, and consistently delivers measurable results aligned with business goals.
• Servant Leadership – Leads by example, invests in others, and puts the success of the team and guests first.

Leadership Path & Training Process

At Chick-fil-A Spotsylvania Towne Centre, we believe in developing leaders from within and setting them up for long-term success. Here's what the journey to Operations Director looks like:

• 30-Day Probation Period
• Start as a Team Member 30-Day
• 90-Day Leadership Training Program
• Operations Director

Job Requirements / Prerequisites

• 1-2+ years of leadership experience in restaurant, retail, hospitality, or comparable operations environment
• Proven ability to lead leaders and influence at multiple levels of an organization
• Strong understanding of day-to-day restaurant operations, systems, and execution
• Ability to analyze data, identify trends, and make strategic and tactical decisions accordingly
• Ability to think strategically while executing tactically
• Skilled in setting clear expectations, providing real-time feedback, and holding others accountable
• Demonstrates a growth mindset with the humility and self-awareness to receive feedback, be coached, and continuously improve
• Demonstrates servant leadership and high emotional intelligence
• Models professionalism, integrity, and personal accountability
• Strong communicator with the ability to inspire, challenge, and align teams
• Champions a culture rooted in Ownership, Responsibility, Excellence, and Care
• Ability to work in a fast-paced, high-demand environment
• Willingness to work flexible hours, including early mornings, evenings, and Saturdays

Perks & Benefits:

• Competitive hourly pay + performance-based raises
• Bonus Opportunity
• Flexible hours to fit your schedule
• Structured leadership training & development
• Mentorship from the local Owner/Operator
• Free meals during shifts
• Paid Breaks
• Scholarship opportunities
• Sundays off – guaranteed
• A positive, values-driven work environment

Work Schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Night shift
• Day shift
• Holidays

Supplemental Pay

• Bonus pay

Benefits

• Flexible schedule
• Paid training
• Paid time off