Director of Business Operations

About OnPay OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company! Learn more at OnPay.com If you’re someone who thrives in a fast-moving environment and loves helping businesses succeed, this is the perfect time to join a high-growth SaaS company that’s redefining what payroll software should be. The Role We are seeking a high-caliber Director of Business Operations to act as an operational leader for our organization. In this role, you will bridge high-level strategy and day-to-day execution, ensuring our business engine runs efficiently, scales seamlessly, and hits strategic objectives. You will work closely with the COO, as well as operational and service leaders, to diagnose organizational friction, build and refine cross-functional workflows, lead high-stakes strategic initiatives, and track performance across operational units. This role is also responsible for leading the Fulfillment and Office operations. The ideal candidate is a proactive problem-solver, a skilled systems thinker, and an influential cross-functional leader. What You’ll Do Partner with managers to translate overarching company strategy into actionable operational roadmaps and OKRs/KPIs. Assist with facilitation and production of materials for key executive cadences (e.g., quarterly QBRs, operational reviews, leadership strategy syncs) to maintain organizational focus and accountability. Audit, design, and continuously improve core business processes to eliminate bottlenecks and optimize operational efficiency. Implement tools, technology, and repeatable operational frameworks that enable scalable growth without proportional overhead costs. Help put into action high-priority, cross-functional initiatives that span multiple departments. Serve as an internal consultant and problem-solver for complex challenges that lack a single functional home. Build and maintain operational dashboards to monitor real-time business health, unit economics, and department performance. Conduct deep-dive data analyses to surface operational risks and capacity constraints,, delivering actionable insights. Partner with FP&A and People teams to align headcount planning, budget distribution, and resource allocations with strategic growth targets. Help optimize team capacity and vendor relationships to maximize ROI on operational spend. Lead the Fulfillment and Office operations for the company, including management of the team members in these functions. What You Bring 8+ years of professional experience, with 4+ years in Business Operations, Management Consulting, Corporate Strategy, or Chief of Staff roles within a high-growth environment. Bachelor’s Degree, MBA preferred. Proven track record of leading cross-functional teams and driving enterprise-wide change without direct authority. Exceptional quantitative modeling skills; ability to derive clear, actionable business insights from complex data sets (proficient with BI tools, SQL, advanced Excel/Google Sheets). Demonstrated capability in designing, documenting, and implementing operational processes from the ground up. Outstanding verbal and written executive communication skills; comfortable presenting recommendations to C-level executives and board members. Sense of urgency, thrives in ambiguity and can pivot quickly when priorities shift without losing momentum. Can take chaotic, unstructured problems and break them into clear, logical workstreams. Ability to solve problems and work cross-functionally in a fast-paced environment under strict deadlines. Strong relationship management skills. Passion for developing a strong team and nurturing their growth. Process-driven operations leader. Why OnPay? Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly. Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support. Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area. Competitive compensation: Base salary + bonus + stock options = real upside for high performers. Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match. Growth culture: Join a team with deep employee benefits experience, payroll expertise, market momentum, and a genuine commitment to helping employees grow their careers. Client-first ethos: OnPay is built on a culture of transparency and service — from our transparent pricing to our commitment to making small business simpler. Location & Compensation Remote (U.S.) | Atlanta HQ Optional Compensation includes a salary range of 150,000 to $180,000 . Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Recruiting Fraud Alert To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email View email address on click.appcast.io OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws. #J-18808-Ljbffr OnPay Inc