HFMG Phlebotomy Team Lead - Laboratory

Job Requirements

POSITION SUMMARY

Provides quality service and stewardship by ensuring optimal support of laboratory testing activities through timely, accurate sample collection and preparation. Deals with and resolves all customer-related issues in a friendly, courteous, professional, and timely manner. Effectively communicates and escalates barriers, opportunities, and other department needs to the lab supervisor in real-time. Must demonstrate the ability to assume a leadership role as the designee of the laboratory leadership team, in problem-solving and promoting organizational goals and objectives. Assists the lab supervisor in the coordination of daily inpatient, outpatient phlebotomy, and other pre-analytical needs, staff scheduling, processing, shipping of patients' specimens, as applicable: EKG and POC testing, and reporting, filling in as needed all department's shifts and throughout Health First Lab locations.

PRIMARY ACCOUNTABILITES

1. Complies with all Health First, HF Laboratory policies and procedures, along with all pertinent federal and state accreditation agency requirements.
2. Complies with policies, procedures, processes in the collection and processing of patient specimens, and provision of patient services, including offsite phlebotomy services as applicable.
3. Meets & shows commitment to continuously improve goals and performance improvement metrics developed to provide quality patient care.
4. Assures valid patient results as evidenced by zero patient or sample identification errors in the pre-analytical and post-analytical phases of laboratory procedures per evaluation period.
5. Demonstrates the appropriate skill sets as determined by the Annual Competency Assessments.
6. Ability to perform basic computer skills pertinent to job performance.
7. Availability to meet departmental staffing demands (i.e. holidays, weekends, coverage for illness and/or emergencies, reduced operations, increased workload) per department expectations and demonstrates effective time management.
8. Complies with the Health First I-Care values and demonstrates effective communication with co-workers and management to include proper escalation when necessary.
9. Assume scheduled shift responsibility when coverage is unavailable.
10. Adjusts the posted schedule as needed, arranges changes in coverage with the staff and informs the supervisor.
11. Mentors' co-workers and students technical development.
12. Optimizes department efficiency by effective adjusting of staffing schedule and daily monitoring of Inpatient, Outpatient Phlebotomy and Support Services Operations.
13. Performs POC (Point of Care Testing) on the lab menu at the assigned site, correctly and in a timely manner, if applicable.
14. Participate in Proficiency Testing as determined by state regulations, if applicable.
15. Assists with the oversight and performance of lab registration, insurance eligibilities, authorizations, and payments, if applicable.

Work Experience

MINIMUM QUALIFICATIONS

• Education:

1. Phlebotomy Training Program Diploma.
2. High School Diploma or equivalent.

• Work Experience: Two (2) years of experience in venipuncture and specimen processing.
• Licensure: Valid Driver's License and clean Motor Vehicle Record and maintained.
• Certification:

1. National Phlebotomy Certification from an accredited National Phlebotomy Certification Agency.
2. EKG certified.
3. American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained.
4. Skills/Knowledge/Abilities:
5. Strong computer skills.
6. Excellent customer service skills.
7. Good oral and written communication skills.
8. Ability to prioritize and organize work.
9. Must be able to cover alternative shifts, weekends, and holidays to meet customer needs when requested by lab supervisor.

PREFFERED QUALIFICATIONS

• Work Experience: Three (3) years of experience in venipuncture, and lab specimen.

PHYSICAL REQUIREMENTS

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together,


we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our


associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.