Client Services Manager

Description:
Hybrid 4 days onsite in either Pittsburgh, PA or NYC, NY

Our client seeks a seasoned client services professional to serve as the primary point of contact for multiple clients. The role manages a high volume of inquiries, prioritizes responses, and delivers clear, tailored communication. The professional will translate complex information into concise messaging, uphold credibility in sensitive situations, and collaborate across teams to provide seamless support in a fast-paced environment.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $80.00 to $90.00/hr. w2

JN -83

Responsibilities:

• Serve as the primary client-facing point of contact with clear, professional, and effective communication.
• Manage and respond to diverse client inquiries with accuracy and urgency.
• Translate complex information into concise, audience-appropriate messaging.
• Build and maintain strong relationships through proactive communication and service.
• Apply sound judgment and problem-solving to address questions and resolve concerns.
• Operate effectively in a fast-paced environment while balancing multiple priorities.
• Partner across teams to gather information and deliver seamless client support.
• Uphold professionalism, composure, and credibility in high-pressure or sensitive situations.
• Act as a single point of contact for multiple clients using provided scripts and guidance.
• Manage a client hotline, receive inquiries, respond, prioritize, and complete actions.

Experience Requirements:

• 7+ years in client services, client relationship management, or client success management.
• Strong communication and organizational skills.
• Experience managing multiple stakeholders and escalations.
• Previous government experience is a plus.
• Ability to work onsite 4 days per week in Pittsburgh or NYC.
• Availability Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional nights or weekends as needed.
• Willingness and ability to convert to FTE if offered.
• Comfort with two-round interview process.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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