Customer Experience Advocate

Job Description

Job Description

About Cymbiotika  At Cymbiotika, we believe that wellness starts with trust. That’s why we’re committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, you’ll know exactly what’s inside—no hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure you’re getting the best of nature and innovation in every supplement.

We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple: to help you feel your best, with products you can trust, made with ingredients you feel good about.

With Cymbiotika, you’re not just taking a supplement—you’re joining a community of people who value wellness, science, and the power of transparency. We’re here to empower you on your journey to better health, every step of the way.

We are looking for a motivated and experienced Customer Experience Advocate to join our Cymbiotika team! As a Customer Experience Advocate, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

Role Overview

As a Customer Experience Advocate, you are the voice of the company, specializing in extensive product knowledge, record keeping, and problem solving. Working alongside multiple departments, you will answer customer questions and concerns with confidence and a positive attitude.

Responsibilities

• Provide customers with order verification, updates regarding shipment, product availability and pricing.
• Work closely with cross-functional departments to enhance customer services and brand awareness.
• Provide analytical and specialized administrative support with general instructions.
• Inform customers about new products and usage.
• Analyze customer feedback on new and existing products, as well as preparing reports.
• Respond to customer queries in a timely and effective manner, via phone, email, or social media.
• Participate in weekly meetings that are structured to aid in the enhancement of professional development.
• Maintain accurate records and document all customer service activities and discussions.

Additional Duties: Perform other related duties, responsibilities, and special projects as assigned based on business needs and organizational priorities.

Qualifications

• At least 1 year of relevant experience
• Exceptional communication, collaboration, and problem-solving skills.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Proficiency in Google and customer service softwares

Work Location & Schedule

This position follows an enforced hybrid schedule, requiring team members to be present in our San Diego, California office at least four days per week (Monday–Thursday). Fridays are available for remote work. This role also requires attendance at all in-person monthly team meetings and quarterly company events.

Physical Requirements

This role primarily involves office-based work and requires the ability to occasionally lift, carry, or move items up to 20–30 pounds, such as files or office supplies. Employees should be able to sit or stand for extended periods and perform frequent computer-based tasks, including prolonged exposure to a computer screen.

Compensation & Benefits

The hourly rate for this position is $22.12 per hour. This position may be eligible for overtime during peak and holiday seasons based on business needs. Employees will have the opportunity to support a fast-paced, growing environment and play an important role in ensuring timely fulfillment for our customers during our busiest periods.

Cymbiotika offers a comprehensive total rewards package designed to support employee wellness, growth, and work-life balance. Benefits include medical, dental, and vision coverage with employer-paid plan options, 401(k) with company match, paid holidays and PTO, flexible work-from-home Fridays, wellness and fitness perks, employee product discounts, catered team lunches, team-building events, and additional lifestyle benefits!