Service Advisor

Job Description

Job Description

About Us: At Mastria Automotive, family values are at the heart of everything we do. We're more than just a workplace; we're a family. We embrace unwavering core values that prioritize the customer experience, family-oriented culture, and professional growth. As a forward-thinking and tech-savvy automotive group, we're looking for Service Advisors to join our family and embark on a fulfilling career path while upholding our core values.  As a Service Advisor, you'll play a crucial role in shaping the future of automotive service while upholding our core values.

• Dedication – We are punctual, ready, and focused on our tasks.
• Intelligent – We embrace change and make informed decisions.
• Resourceful – We creatively solve problems and make practical decisions.
• Customer-Focused – We prioritize meeting or exceeding customer expectations.
• Professional – We maintain professionalism and separate personal issues from our work.
• Ethical – We conduct ourselves with honesty, integrity, and responsibility.

• Competitive Compensation – Earn a rewarding salary with the option for same-day pay.
• Supportive Work Environment – Be part of a welcoming team atmosphere where collaboration and teamwork are valued.
• Paid Vacation & Holidays – Take the personal time you deserve.
• Comprehensive Health Benefits – Medical and dental insurance options to keep you and your family healthy.
• 401(k) Retirement Plan – Secure your future with employer matching contributions.
• Free Life Insurance ($50,000 Benefit) – Peace of mind for you and your family, fully provided by Mastria.
• Employee Vehicle Purchase Program – Access exclusive discounts on vehicle purchases.
• Professional Growth – Ongoing training, development programs, and clear opportunities for advancement within our growing company.
• Collaborative Team Environment – Be part of a supportive team that values and recognizes your contributions.
• Paid Volunteer Day – Receive a paid day off to support the charity of your choice, reflecting our dedication to community service and our role as co-sponsors of employee-driven charitable initiatives.

Responsibilities: 

• Schedule service appointments and gather customer and vehicle data, leveraging our modern digital systems.
• Welcome customers warmly and promptly, showcasing our tech-savvy approach.
• Document vehicle issues accurately and digitally on repair orders.
• Use cutting-edge technology to access service history and recommend additional needed services.
• Advise customers on car care using the latest manufacturer recommendations.
• Explain completed work and all charges using digital platforms for transparency.
• Review repair orders electronically, ensuring work is completed and authorizations are noted.
• Close repair orders efficiently, thanks to our streamlined digital processes.
• Embrace a culture of continuous improvement and innovation.

Qualifications: 

• Outgoing and friendly personality
• Excellent customer service skills
• Self-motivated and eager to learn in a tech-driven environment
• Strong communication skills
• High energy and enthusiasm for modern automotive service
• VW or Audi experience preferred, but not required 

Join our Mastria Auto Group family, where our core values of ethics, professionalism, customer focus, intelligence, dedication, and resourcefulness define our culture. Be a part of the future of automotive service by applying now. Start an enriching career journey with us and uphold our unwavering commitment to family, growth, and excellence!