Loan Service Representative - Bilingual Spanish

Loan Service Representative - Bilingual Spanish Austin Telco Federal Credit Union Austin, Texas, United States About this position Description: Bilingual Loan Service Representative| Location: 11149 Research Blvd Ste 300, Austin, TX 78759 | Schedule: Monday- Friday: 8:00am- 4:30pm | Salary Range: $43,000-$47,500 + Bilingual Incentives: $200 monthly bilingual stipend | FLSA Status: Non-exempt | At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re passionate about helping members, enjoy working in a fast-paced lending environment, and are fluent in both English and Spanish, our Bilingual Loan Service Representative position could be your next great opportunity. Come grow with us and make a difference every day. What You'll Do Consumer Loan Processing & Member Support Processing consumer loan requests, including running credit reports and completing loan applications in person or over the phone in both English and Spanish Assigning completed loan applications to loan officers for review Answering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services Assisting walk-in members with loan information, application needs, and closing of loans Processing advances on existing lines of credit (LOC) and VISA cards Obtaining payoff amounts for refinances and calculating vehicle values for loan officers Loan Documentation & Retention Preparing release of title or lien documentation for management approval Performs duties related to loan retention Process payoff checks and balancing of totals Administrative Support Providing backup support to the reception area as needed Performing general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners What You Bring Minimum of six (6) months of related lending experience High school diploma or equivalent Professional fluency in English and Spanish (verbal and written) Strong organizational skills, attention to detail, and effective time management Ability to work independently and manage multiple tasks Excellent verbal and written communication skills Strong customer service orientation Proficiency with Microsoft Word and Excel General office skills, including emailing, faxing, scanning, typing, copying, filing, and phone communication Preferred Experience Six months of related lending experience in a bank or credit union Experience assisting members or customers in a financial services environment Familiarity with consumer lending processes and documentation Why You'll Love Working Here We're more than a credit union — we're a community Supportive culture with opportunities for growth and development Mission-driven organization rooted in respect, empathy, service, integrity, and cooperation Opportunity to help members achieve their financial goals through exceptional lending service Additional Requirements Good credit standing (verified prior to interview) Successful background check and drug screening upon offer Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Austin Telco Federal Credit Union