Lead Front Desk Sales Associate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Paid time off

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever.

This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

The company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Featured in Vegas Magazine
The NOW Massage Henderson was included in
Vegas Magazine’s for “Best Massages” in Las Vegas as part of the publication’s Best Of print issue.

Qualifications
• Must have excellent communication skills and be customer service focused.
• Must be computer literate and have the ability to learn various software programs/applications. Knowledge of Zenoti is a plus.
• Must be able to prioritize tasks and handle multiple tasks simultaneously.
• Willingness to work flexible hours including days, evenings , weekends , and holidays

Daily Functions:
• Oversee our front desk sales associates through interviewing, hiring, and training.
• Facilitate team meetings to ensure strong product and selling skill knowledge
• Act as a liaison between the Front Desk, Massage Therapist, and Leadership team.
• Communicate all updates, new products/offerings, events to the Front Desk team.
• Ensure the facility is always clean and presentable to standards.
• Be accountable for invoice corrections and follow-up on others transactions.
• Assist with group bookings and communicate directly with group inquiries.
• Create documents, reports, spreadsheets, in MS Word and Excel as directed.
• Participate in retail and back of house inventory counts
• Assist in forecasting staff needs, related to seasons and staff retention.
• Participate in boutique supplies, retail, linen, and equipment inventory quarterly to ensure the facility is well prepared and replacement
purchases are planned bi - annually.
• Assist General Manager with guest complaints and/or concerns.
• Sets daily and monthly sales goals, overseeing team to ensure goal is met.
• Review EOD reports for accuracy
• Update MT journey room assignments and MT license list posting per NV State Board.

What Employees Value about the Now:
• Monthly bonus
• Two paid holidays for FT employees: Thanksgiving Day and Christmas Day
• Paid Time Off days for FT employees after 60 Day Introductory Period
• Paid Sick Time after 60 Day Introductory Period
• Discount on massages
• Discount on products