Senior Site Reliability Engineer

Job Description:AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence, and purpose.The OpportunityWe are seeking a Site Reliability Engineer (SRE) to join our Charlotte-based engineering team. This role sits at the center of platform resilience — ensuring high availability, performance, recoverability, and operational maturity across AssetMark’s production systems.This is not a traditional operations role. Our SREs are engineers first: designing automation, building observability frameworks, improving deployment safety, defining reliability standards, and reducing operational toil through code. You will influence architectural decisions, strengthen incident management practices, and raise the reliability bar across both legacy and cloud-native systems.You will work on systems that operate 24/7, support financial transactions and advisor workflows, and must meet strict regulatory and security requirements. The right candidate is energized by complex distributed systems, high-stakes production environments, and the responsibility of building durable, scalable financial infrastructure.At AssetMark, reliability is a first-order expression of client obsession. Our SRE team plays a critical role in delivering the consistent, trusted technology experience that advisors depend on to run their businesses.We can only consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Charlotte, NC office.Key ResponsibilitiesReliability Engineering & OperationsDesign, implement, and continuously improve the reliability, availability, and performance of critical AssetMark systems (batch, APIs, integrations, and customer-facing platforms)Define and operationalize SLIs, SLOs, and error budgets for critical services in partnership with engineering and product teamsParticipate in on-call rotations, incident response, and major incident managementLead and contribute to blameless post-incident reviews, driving root cause analysis and measurable reliability improvementsProactively identify reliability risks and lead remediation efforts before they impact clientsObservability & MonitoringBuild and maintain end-to-end observability across applications, infrastructure, and integrations (metrics, logs, traces, alerts)Implement actionable monitoring and alerting to reduce noise and improve signal qualityPartner with application teams to instrument services using best-in-class observability practicesEnsure visibility into system health, capacity, performance, and failure modes across environmentsAutomation & Toil ReductionIdentify repetitive operational tasks and automate them through codeImprove deployment reliability through automation, self-service tooling, and safe rollout patternsReduce manual intervention in batch processing, integrations, and operational workflowsApply Infrastructure-as-Code and configuration automation to improve consistency and repeatabilityCloud, Platform & Infrastructure ReliabilitySupport reliability of Azure-based infrastructure, containerized workloads, and hybrid environmentsPartner with platform, DevOps, and infrastructure teams to improve resilience, scalability, and recoveryContribute to capacity planning, performance tuning, and cost-aware reliability decisionsEnsure systems meet RTO/RPO, backup, and disaster recovery expectationsSecure & Compliant OperationsEmbed security, compliance, and risk controls into operational practicesWork closely with Security and Compliance teams to meet financial services regulatory requirementsEnsure production systems follow least privilege, secure configuration, and auditability standardsSupport vulnerability remediation and secure operational processesCollaboration & EnablementPartner with application engineering teams to improve production readiness and operational maturityInfluence system design by advocating for reliability-first architectural decisionsProvide guidance on operational best practices, deployment safety, and observability standardsDocument operational patterns, runbooks, and reliability guidelines in ConfluenceAct as a reliability advocate across AssetMark engineering teamsKnowledge, Skills, AbilitiesStrong software engineering skills in .NET / C# (or Python, Java, or similar)Experience operating distributed systems in productionDeep understanding of SRE principles: SLIs/SLOs, error budgets, toil reduction, incident managementExperience with Azure (or AWS/GCP), including compute, networking, and managed servicesKnowledge of containerization and orchestration (Docker, Kubernetes preferred)Experience with monitoring, logging, tracing, and alerting toolsFamiliarity with CI/CD pipelines, automation, and Infrastructure-as-CodeUnderstanding of security best practices in regulated enterprise environmentsExperience supporting financial services or highly regulated systems (preferred)Education & ExperienceBachelor's degree in computer science, Software Engineering, or related technical field7-10 years of software engineering experience of experience in Site Reliability Engineering, DevOps, Platform Engineering, or production operationsProven experience in troubleshooting and improving production system reliabilityExperience supporting 24/7 systems, batch processing, and mission-critical workloadsStrong collaboration skills across engineering, security, and infrastructure teamsExperience working in Agile/Scrum environmentsExperience building APIs, services, and/or platform componentsUnderstanding of enterprise integration patterns, service-oriented architecture, and large-scale system designExperience with DevOps practices, cross-functional collaboration, and agile/scrum development methodologiesCompensation: The Base Salary range for this position is between $160,000-$180,000. This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.#LI-hybrid#LI-TN1Who We Are & What We Offer:We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work. Our MissionOur mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.Our ValuesHeart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day. We believe in:Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. Unyielding Integrity, doing what’s right, always. Even when it’s hard. Collective Respect, in being authentic, inclusive and valuing all voices while winning together. Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions. These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family. Our Culture & BenefitsOur culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. Flex Time or Paid Time Off and Sick Time Off 401K – 6% Employer Match Medical, Dental, Vision – HDHP or PPO HSA – Employer contribution (HDHP only) Volunteer Time Off Career Development / Recognition Fitness Reimbursement Hybrid Work Schedule As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued. SummaryLocation: Charlotte, NCType: Full time