Human Resources Technician

Human Resources Technician

Under the general direction of the Human Resources Director, performs technical and analytical tasks assisting in the development and maintenance of confidential Human Resources records, responding to inquiries about Human Resources policies and programs, assisting in the Human Resources department recruiting activities and benefits administration. The Human Resources Technician must demonstrate discretion, confidentially, and independent judgment regarding highly confidential and sensitive assignments. This position actively participates in delivering human resources programs and services and supports generalist assignments for HR functional areas.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Performs various analytical tasks while processing personnel requests in areas such as recruitment, compensation, benefits administration, training, and other Human Resources programs.

Processes a variety of documentation associated with department operations within designated timeframes and per established procedures.

Prepares or completes various forms, reports, correspondence, e-mail messages, employee action forms, payroll reports, sick usage reports, special detail reports, charts, graphs, or other documents.

Performs data entry; operates a computer to enter, retrieve, review, or modify data; verifies the accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, personnel management, e-mail, Internet, or other computer programs.

Proposes and implements appropriate administrative and procedural guidelines and systems to maximize productivity and ensure accuracy and consistency.

Researches, compiles, and summarizes various informational materials; prepares draft and/or final correspondence, narrative reports, and other written materials.

Prepares and reviews various periodic, statistical, and special reports which may require research, compilation of data, designing forms, and ascertaining project status from various sources.

Collaborates with public agencies and private employers to share appropriate information.

Follows up and collaborates with department heads and managers to provide status updates of work in progress.

Prepares and summarizes database queries and information retrieval using HRIS systems.

Processes Personnel Action Forms (PAF's) involving terminations, resignations, promotions, and retirements. Manages and maintains employee information in various databases.

Maintains integrity of HRIS data by performing regular audits, generating reports, and assisting with process improvements.

Acts as the primary HR liaison for assigned departments, building relationships with department heads and supervisors to address workforce needs.

Partners with designated department supervisors and managers to support day-to-day HR functions, including staffing, employee relations, and policy compliance.

Monitors and supports HR compliance and personnel activity within assigned departments, escalating complex issues as appropriate.

Receives various forms, reports, correspondence, e-mail messages, performance reviews, accrual registers, performance review reports, schedules, charts, personnel codes, contracts, laws, standards, general orders, policies, procedures, laws, handbooks, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Ensure accurate documentation and timely updates of approved changes to job descriptions, including new roles, reclassifications, and adjustments to assignment pay rates, across systems and forms.

May assist the department in budget preparation and administration.

Assists HR Staff in conducting Town-wide training; assembles attendee rosters; maintains attendance records and logs survey results; supplies training/safety literature to employees as needed.

Work involves inputting, referencing, retrieving, and reporting personnel data using computer equipment; maintaining a wide variety of department records in compliance with applicable regulations, labor agreements, and Town policy; and providing various support services.

Administers I-9 program, including issuing forms to new employees, verifying employment eligibility and completion and signing off forms, and maintaining accurate files.

Enters benefit enrollment and changes into the related databases. Performs administrative work related to multi-tiered employee benefits programs, including retirement, COBRA, long-term disability, health, life, dental, vision, employee assistance programs, and worker's compensation.

Provides information and assistance to employees, department supervisory personnel, or other individuals regarding personnel/payroll/risk matters, paychecks, vacation/sick time, policies, procedures, timeframes, forms, or other issues; responds to routine questions or complaints; initiates problem resolution.

Process performance evaluations; notify administrators and supervisors of appraisals due; receive and process completed forms; maintain a related database

Maintains a comprehensive, current knowledge of applicable laws/regulations; reads professional literature; attends workshops and training sessions as appropriate.

Researches and compiles information for special projects as assigned.

Generate various computerized lists and reports; assure the accuracy of input and output data.

Maintains confidentiality of departmental issues and documentation.

Performs general/clerical tasks, which may include answering telephone calls, distributing applications/forms, assembling new hire packets, ordering office supplies, assisting with events and promotional activities, typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.

Provides assistance to other employees or departments as needed.

Performs other related duties as required.

Minimum Qualifications

Associate's degree or higher in Human Resource Management, Business Administration, Public Administration, or a closely related field

A minimum of two (2) years of demonstrated complex, technical, and confidential administrative experience

A minimum of two (2) years of demonstrated proficiency using intermediate word processing, database, and spreadsheet software, with the ability to prepare correspondence, reports, graphs, charts, spreadsheets, and other documents related to the work using Microsoft Office.

A comparable amount of training, education, or experience can be substituted for the education requirement.

A valid Florida driver's license is required. For application purposes, a valid driver's license from any state (equivalent to a State of Florida Class E) may be utilized, and the ability to obtain the State of Florida license within thirty (30) days from the date of employment is required.

Performance Aptitudes

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, profit and loss, ratio and proportion; may include ability to calculate surface areas, volumes, weights, and measures.

Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The Town of Jupiter, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.