Patient Service Representative Cayuga Primary Care Ithaca Mall

About Cayuga Health
Cayuga Health offers patient-centered comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40 specialties. Additional services include a neo-natal intensive care unit a home health care agency an addiction recovery organization and a skilled nursing facility.

Cayuga Health is a member of Centralus Health a community-based integrated delivery system. Our mission is to deliver high-quality care empower our teams to succeed and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional teamover 6500 employees strong. At Cayuga Health you will work in a collaborative environment that values excellence integrity compassion and stewardship. Together we create an environment where empathy honesty and a dedication to quality thrive empowering us to make a positive impact on the lives we touch.

We offer competitive wages comprehensive benefits and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare we invite you to join us in shaping the future of care in our communities.

Learn more at .

Summary: Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities:

• Check in patients upon arrival
• Verify/update patient demographics
• Collect outstanding balances and co-pays
• Assist with additional scheduling such as labs x-rays procedures or testing; send orders
• Take messages and triage phone calls

Required Skills and Experience:

• Schedule patient appointments
• Good time management and prioritization skills
• Good computer skills- Medent and Microsoft Office are utilized
• High school diploma or equivalent

Preferred Skills and Experience:

• Previous medical office experience preferred
• College-level training/education in a healthcare support field preferred
• Previous EMR use/training helpful

Physical Requirements:

• Sitting-- 90%
• Standing-- 10%
• Reaching-- 50%
• Bending-- 20%
• Lifting-- must be able to lift 25 lb.
  

Location and Travel Requirements:

• Onsite: Cayuga Primary Care Ithaca Mall 40 Catherwood Rd. Ithaca NY.
• Shift: 6:45am - 7:00pm (M-F)

Pay Range Disclosure:

• Standard Rate of $18.50 to $23.00 per hour

Centralus and its affiliates are committed to treating all patients providers staff and volunteers equitably and with dignity ensuring the highest levels of safety care and respect and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer supporting the growth and health of our employees and community by embracing the rich diversity needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact the Centralus Talent Acquisition team at .

Required Experience:

Unclear Seniority