Independent Medical Examination (IME) Coordinator

Who We Are

Chesapeake Employers' Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders. Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best.


POSITION SUMMARY:


Scheduling an independent medical evaluation. Preparation of medical documentation to be sent to the medical provider prior to the appointment.

DUTIES AND RESPONSIBILITIES:

• Utilizes IME network whenever possible in scheduling appointment.
• Handles the auditing / tracking of no-show events.
• Scheduling of IME appointment, following up with provider to verify appointment was kept and to ensure receipt of report.
• Sorts records and attaches required forms and mails to IME providers prior to the scheduled appointment date.
• Sends notification of IME appointment to injured worker and attorney.
• Documents all activities and results in system to include IME forms.
• Responds to phone inquiries and/or e-mails regarding status of appointments, transportation arrangements and special requests.
• Obtains addendums from doctors when requested.
• Coordinates transportation and translation arrangements and other services when necessary.
• Communicates with medical billing to resolve billing issues.
• Adheres to established IME departmental policy and procedure.
• Supports departmental initiatives (i.e. robocalls).
• Contributes to the achievement of established department goals and objectives; adheres to departmental policies, procedures, quality and safety standards, and consistently exhibits Chesapeake's Values and Behaviors.
• Performs other duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE:

• A High School Diploma or equivalent is required.
• Minium experience 1-2 years in a clerical role.
• Extensive knowledge of medical provider environment and terminology preferred.
• Demonstrated leadership abilities.
• Strong communication skills, both verbal and written.
• Working knowledge of MS office suite, including but not limited to Microsoft Word and Excel preferred.
• Bilingual skills preferred

POSITIONAL COMPETENCIES:

• Customer Experience Management
• Drive for Results
• Organizational/Time Management
• Innovation
• Relationship Building
• Attention to Detail

PHYSICAL DEMANDS:

While performing the duties of this job, the teammate is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The teammate is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The teammate may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT:

Office Environment. The noise level is usually moderate.

What We Offer
We offer a competitive benefits package that includes health, vision, and dental coverage, a robust PTO plan, an 8% employer contribution to retirement regardless of team member contribution, educational assistance, and opportunities to participate in team member appreciation events. Additionally, we provide STD, LTD and group life insurance 1X a team members salary. You'll also enjoy free tickets to community attractions, all part of our commitment to providing a high quality of work life. You will have the flexibility to thrive in a hybrid work environment and an opportunity to participate in development and volunteer programs.