Dispatcher

Dispatcher Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We believe it is everyone's duty to assist the City in creating a positive and harmonious work environment. We're committed to bringing passion and customer focus to the business in a city. At the City of Dickinson, our employees are committed to serving our citizens.

Job Summary

Dispatchers provide lifesaving instructions by answering emergency 9-1-1 calls and non-emergency telephone calls. They communicate and relay critical information between and among first responders and citizens. This position plays an essential part in the Public Safety System by dispatching emergency personnel and first responders to Police and EMS calls for service 24/7.

Essential Duties

Effectively communicates with people, including juveniles and children, by giving information, directions and directing them to the proper division or agency.

Receives emergency and non-emergency calls and in-person requests for assistance and information and directs the requests to the proper division or agency.

Dispatches police units via radio; relay relevant information to police units via radio and maintain ongoing status of police personnel and units.

Operates and manipulates the enhanced emergency 911 system and the console radios to dispatch police, fire and EMS units.

Monitor security camera screens for the building and prisoners detained in the city jail.

Conducts computer searches through local and state files for wanted persons and stolen property disseminate that information to the requesting officer.

Maintains manual and automated record keeping systems, including maintaining logs and completing routine reports on arrest and release of prisoners.

Processes bonding/fine paperwork utilizing cash, credit cards, money order, and distribution of receipts issued for fines, bonds, photocopies and credit card charges.

Enters and clears warrants for municipal court. Operates computers, telephones, radios, recording equipment, and related communication equipment.

All other duties as assigned.

Knowledge of:

• English grammar, spelling, punctuation
• TCIC/TLETS procedures
• Phone systems and directories
• City and departmental policies and procedures; state and local laws and ordinances
• FCC laws concerning using a radio to communicate with field units
• Warrant procedures and processing requirements
• Surrounding agencies and jurisdictional boundaries
• Modern office procedures, methods, and computer equipment

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Keyboarding and data entry
• Listening, comprehension, articulation and decision making
• Providing customer service
• Performing a variety of duties, often changing from one task to another of a different nature
• Operating 9-1-1 equipment and other emergency medical dispatching systems

Ability to:

• Gather and disseminate information, clearly, accurately, and rapidly
• Remain calm and level-headed in high stress situations
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents along with electronic files
• Maintain the confidentiality of information and professional boundaries
• Meet schedules and deadlines of work assignments

Qualifications

High school diploma or GED equivalent is required

Ability to pass all pre-employment screenings including personal interview, thorough background investigation, polygraph and psychological exams, if applicable.

40-hr T CLEOSE Telecommunicator Certification is preferred; Must be able to pass the TCOLE examination for telecommunicator licensing within 12 months of employment.

At least one (1) year of related work experience preferred, but not required

Benefits

The City of Dickinson offers an excellent array of benefits and is a member of the Texas Municipal Retirement System (TMRS), offering a 2:1 match on a 7% employee contribution, 5 year vesting. The City provides full-time employees 100% employer paid:

• Health*
• Dental*
• Long-Term Disability
• Basic Life

*Multiple levels of dependent coverage available. Other Benefits

• Voluntary Life
• Annual Longevity Payment
• 13 Holidays
• Sick Leave
• Vacation Leave
• Deferred Compensation