Deployment Field Tech I

Deployment Field Technician I

We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores. Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point of sale products. Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients.

The Deployment Field Technician I is responsible for preparing, configuring, installing, and enabling point-of-sale (POS) systems and related technology for retail locations. The role supports the entire deployment and implementation life-cycle; from staging and testing equipment in the warehouse to performing on-site installation, configuration, training, and troubleshooting in the field. The Deployment Field Technician I operates independently at client locations and are expected to demonstrate strong technical expertise, attention to detail, and professionalism while representing the company. Installations typically include hardware setup, network connectivity, cable routing, and coordination with internal teams to ensure successful and timely deployments.

What You'll Own & Drive

System Preparation & Staging

• Stage, configure, and test POS systems, pinpads, scanners, printers, and related peripherals prior to deployment
• Install and configure Windows-based systems and required software
• Verify system functionality and network connectivity prior to packaging
• Prepare equipment kits for field installations or shipment

Logistics & Packaging

• Carefully pack and label equipment for transportation or shipment
• Maintain organized staging areas and accurate inventory of deployment equipment
• Ensure all required components are included prior to deployment

Field Installation & Deployment

• Perform on-site installation of POS systems and associated equipment at retail locations
• Install and mount hardware including terminals, scanners, receipt printers, and pinpads
• Run and manage network and power cabling under counters, through ceilings, or behind equipment while maintaining a professional appearance
• Connect and test systems on site to ensure proper functionality before completion
• Troubleshoot hardware, software, and connectivity issues during installation

Implementation & Client Enablement

• Act as the implementation manager for new client deployments, ensuring successful enablement and system readiness
• Provide hands-on training to store staff and managers on POS system operation, payment processing, online delivery operation, and basic troubleshooting
• Guide clients through system workflows and best practices to ensure smooth adoption
• Serve as the primary technical contact during initial rollout and stabilization period
• Operate company vehicle to transport equipment to various client sites
• Perform daily on-site visits to client locations throughout the region

Qualifications:

• 1+ years of hands-on experience in deployment, field services, low-voltage installation, and/or IT infrastructure customer support.
• Ability to prioritize tasks based on urgency and business impact; troubleshoot issues using logical, step-by-step problem-solving
• Capable of working independently in the field with minimal supervision while managing multiple deployment tasks
• Strong attention to detail with the ability to execute installations accurately under tight timelines
• Ability to read and interpret technical diagrams, floor plans, and network schematics
• Strong communication skills with the ability to interact professionally with clients, vendors, and internal teams
• Adaptability in fast-paced or changing deployment environments
• A valid California driver's license is required for this position because driving to client locations is an essential job function that cannot be reliably performed by alternative transportation due to transporting company equipment to client installs
• Ability to maintain a clean driving record for operation of company-owned vehicles
• Strong customer-facing experience in on-site service environments

Physical Demands

• Ability to work in office, retail, and field environments (including construction or pre-build sites)
• Ability to stand, walk, kneel, crawl, and work in tight or overhead spaces for extended periods
• Ability to lift and move equipment up to 35 lbs independently and up to 75 lbs with assistance
• Manual dexterity to use hand and power tools for installation and cabling
• Ability to climb ladders and work at heights when required
• Flexibility to work non-standard hours, including nights, weekends, and travel as needed

Preferred Qualifications

• Familiarity with mounting and installing hardware including network racks, switches, access points, POS systems, and low-voltage devices
• Basic networking knowledge (IP addressing, connectivity troubleshooting, routers/switches)
• Experience installing and configuring network equipment (routers, switches, wireless access points)
• Proficiency using installation tools (punch-down tools, cable testers, crimpers, drills, etc.)
• Familiarity with ticketing systems and documenting work performed
• CompTIA A+ / Network+
• OSHA Workplace Safety

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Flexible working hours
• Free on-site gym access

Position is full-time in Westlake Village with up to 20% overnight travel

Compensation: $24.00-28.00 per hour

POS360, Inc, Is A Drug Free Workplace Please note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed. This policy is in place to ensure the safety and health of all employees.

POS360, Inc. Is An Equal Opportunity Employer Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.