Senior Court Specialist

Overview Job Description Summary Position performs administrative, legal, financial, and customer service related functions and serves as a team leader in the customer service division of the Court. Essential Functions Serves as a team leader in the customer service division by coordinating staffing and the equitable assignment of work; serves as an informational resource and primary contact for team members regarding issues of procedures; provides initial and ongoing training to team members assigned in functional area; and works with the Court Supervisor to resolve conflicts and issues among staff. Promotes accountability for assigned functional area by ensuring services are delivered promptly and professionally; ensures the accuracy of work product and information given to customers; ensures compliance with applicable policy and directives; and maintaining key statistics regarding functional area activity. Communicates and works cooperatively with other functional area leaders by maintaining high levels of communication both up and down the chain of command; provides input and insight based on experience to the Court Supervisor; and prepares correspondence and time sensitive reports. Develops and executes action plans pursuant to direction received and develops work procedures derived from policy and other directives; regularly holds division meetings to ensure ongoing communication and process improvements; participates in Policy and Procedure review with Court Supervisor. Performs advanced customer service by resolving complex customer inquiries and de-escalating situations involving difficult customers. Performs financial reconciliation of the daily Court deposit, prepares financial reports on a routine basis, and processes disbursements, all in accordance with Minimum Accounting Standards. Performs the functions of Court Specialist position as needed. Performs the functions of the Court Supervisor position in their absence. Requirements Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency. Community college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Experience: Minimum two years of experience in a related field. Certifications and Other Requirements: Must be bondable. Reading: Ability to read at a level commensurate with college entry level and comprehend documents such as state statutes, municipal ordinances, rules of court, administrative guidelines, policy manuals, training manuals, financial reports, audit reports, and similar documents. Math: Ability to perform basic arithmetic for allocation of fines, fees, surcharges, and funds held in trust. Writing: Ability to draft correspondence including memos, formal letters, and reports. Managerial: Semi-Complex – Lead worker responsibilities including overseeing work quality, training, instructing, and scheduling. Policy/Decision Making: Significant – Follows established procedures/policies with some discretion; more complex work may be reviewed prior to finalization. Technical Skills: Broad Application – Uses standard technical skills appropriate to the work environment; limited independent analysis is required. Interpersonal/Human Relations Skills: Moderate – Interactions may involve sensitive issues and require tact and handling of stressful situations. Qualifications Summary / 12 Month Objectives Complete City of Goodyear Employee Orientation (GEO) and orientation to the Court Complete mandatory annual COJET training Review personnel procedures, Core Values, Judicial Canons, division policy/procedures with Court Supervisor Participate in one-on-one meeting with Court Supervisor within first 30 days Participate in regular Court Supervisor / Seniors meetings Provide feedback on training progress for Court Specialists Assist Court Supervisor with monthly calendar assignments Discuss future and ongoing projects within the customer service division Attend Leadership meetings within the Court Shadow Customer Service window; take notes, ask questions, learn procedures, and seek clarification Complete training in Employee Access & Executime Complete training in AJACS system navigation Review division personnel performance objectives and duties Schedule time in Outlook with each team member to conduct initial meetings and begin building rapport; shadow duties Assist in development and implementation of training plans for Court Specialists (as needed) Complete training and demonstrate proficiency in Court Specialist tasks, including payment processing, email/fax processing, docketing, and notes management Benefits (highlights) Vacation Leave: 14 days per year, increasing with longevity Sick Leave: 12 days per year Holidays: 12 paid holidays per year, including one floating holiday Health, Dental, Vision Insurance options Flexible Spending Accounts (FSA) Short Term Disability, Cancer Benefit, Life Insurance Retirement benefits: ASRS Defined Benefit plan with employer contributions; 457 Deferred Compensation plan with city match Tuition Assistance: $5,250 per calendar year Employee wellness programs and related benefits Education & Experience Questions (Applicant Self-Respones) What is your highest level of education? Options: High School Diploma or GED; High School Diploma + 6 months of college; Associate Degree or above; None How many years of relatable experience do you possess? Options: Less than 2 years; 2 - 3 years; 4 years or more Do you have at least 1 year of experience in training team members and upkeep of training documentation? Options: Yes; No Do you have at least 3 years of experience working in a court setting? Options: Yes; No Do you have at least 2 years of experience utilizing AJACS navigation? Options: Yes; No Do you have at least 3 years of experience utilizing Microsoft Suite (Outlook, Word, Excel, etc.)? Options: Yes; No Describe your approach to training a new team member to ensure success. Describe your approach to prioritization, organization, and managing a large workload to meet deadlines. Do you possess an Arizona Court Supervisor certification? Options: Yes; No Do you possess at least 1 year of experience in creating or revising policies and procedures as it relates to the courts? Options: Yes; No Employer: City of Goodyear Address: 1900 N. Civic Square, Goodyear, AZ 85395 Website: #J-18808-Ljbffr City of Goodyear Economic Development