Sr. AI Ecosystem and Marketplace Manager

Job Description

Job Description

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your role
You are a thought leader who loves to connect ideas to opportunity. You have a proven growth mindset that relentlessly pursues new and creative ways to bring ISV partnerships to life. You are a natural connector and relationship builder, capable of leading complex, matrixed organizations towards a common goal, a journey to build extraordinary partnerships. You are a skilled communicator who has a proven track record of creating pipeline and revenues through new and existing Partnerships.

You'll be joining a team that leads our most strategic ISV partnerships and global marketplace monetization efforts. You will identify, craft, and manage ISV deals involving the highest level of decision makers across our ISV partners. You will be tasked to develop insight into strategic opportunities and competitive challenges for the leadership team, you will structure deals and drive senior-level decision making. You will need to establish deep relationships across our ISV partners. In addition, you will collaborate with virtual teams to originate and implement partnerships and ecosystem strategy.

Who you'll work with:

The Sr. AI Ecosystem and Marketplace Manager reports to the AVP of AI Ecosystem & Marketplace, and is responsible for identifying, building, and managing key ISV partnerships that expand our market reach, enhance Dialpad's product offerings and accelerate revenues through ISV resell. Your extended team includes leaders from key functions like strategy, product, sales, marketing and customer success.

What you'll do

• Work with Dialpad's current ISV partners to deliver world-class integrations and ensure adoption of those integrations.
• Manage and maintain Dialpad's App Marketplace.
• Recruit ISVs that complement Dialpad's platform and extend reach.
• Negotiate ISV agreements, including terms, pricing, and licensing models.
• Build and execute joint business plans with ISVs that accelerate resell opportunities.
• Monitor and track ISV performance, key metrics, user adoption and provide regular reports to leadership.
• Drive joint co-sell and marketing initiatives with technology partners.
• Initiate the implementation of API integrations / technical solutions and collaborate with internal stakeholders across various departments, including Product, Engineering, Sales and Marketing to bring projects to fruition.

Skills you'll bring

• BA/BS, experience (7+ years) in business development, technology partnerships and ISVs / Alliances.
• You should be able to drive thought leadership across Dialpad and their partner organizations, along with product management and GTM teams.
• You have experience leveraging app Marketplaces to list and procure ISV solutions.
• Strong understanding of partnership structures, API integrations, developer platforms and SaaS technologies.
• Excellent negotiation and relationship-building skills, with the ability to think strategically and develop creative solutions.
• Proven ability to drive initiatives from ideation to execution.
• You have demonstrated a track record of creating and operationalizing technology partnerships, and an ability to influence stakeholders of all levels.
• You are able to thrive in a fast-paced, dynamic environment.
• You are comfortable using Google Workspace, Salesforce, Domo, and have managed PRMs.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.