Medicaid Business Analyst

Top Skills & Years of Experience: • Strong interpersonal skills • Strong knowledge of an enterprise wide network • Ability to communicate with managers and customers/clients • Candidates should be able to effectively utilize time • Candidates should be extremely organized Position Title: Business Analyst 5 Short Description: Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments. Complete Description: • Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration. • Ability to obtain and report business and technical requirements • Facilitate review sessions to discuss projects • Excellent customer and communication service skills • Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing • Disseminate information effectively to all technical teams, customers, and technical managers • Understand a large (enterprise) and complex network environment