Client Relationship Manager

Contract: 6 months (possible extension). This role is a hybrid position that requires driving to client sites and benefit fairs across MD, DC, and Northern V. Overview The Client Relationship Manager (CRM) will support an assigned portfolio of business by managing relationships with broker partners and employer group HR representatives. This role serves as a critical point of contact during a major company migration, assisting clients with fast-paced troubleshooting of complex insurance dat Responsibilities iesManage and cal claims, eligibility, and grresolve broker and employer group inquiries centered around medioup enrollmen ts.Research escalated claim issues using legacy and migrated internal core syste ms.Document all communications, touchpoints, and resolutions thoroughly within Salesfor ce.Perform outbound calls to providers or members as necessary to reconcile billing or inquiry disputes, though primary communication remains written (emai l).Adhere to a strict 24-to-48-hour turn-around standard for general queries, while successfully prioritizing same-day urgent care or prescription access issu es.Travel across the DMV service area to attend open enrollment benefit fairs and occasional client or team meeti Required Skills & Experience enceHigh School Diploma or GED.3 years experience insales, sales support, implementation, benefit administratio ice.Strong Customer Service Skills and Claims and Benefits Knowle dge.Ability to Manage high volume worklo ads.Critical Thinking and Problem-Solving Ski lls.Strong Documentation and System Ski lls.Adaptability and ability to learn quic kly.Minimum of 3 years of healthcare insurance industry experie nce.Proven understanding of health insurance concepts: medical claims processing, enrollment guidelines, eligibility rules, and benefit structu res.Demonstrated proficiency with Microsoft Office applications (Outlook, Excel) and professional business writing ski lls.Must have a valid driver’s license and independent, reliable personal transportation to commute seamlessly to field ev Preferred Skills & Experience ienceExperience in a sales administration ence.Prior experience utilizing Salesforce for tracking case lifecy cles.Experience working with specialized health insurance portals or claim platforms like Luminex or Jave lina.Prior background in a healthcare insurance call center (provider or member-facing) looking to take a step up into B2B client manag #J-18808-Ljbffr