Head Tennis Professional

Head Tennis Professional

The McCormack-Nagelsen Tennis Center is situated on the campus of William & Mary. This award-winning facility boasts six indoor, climate-controlled courts and experienced USPTA/PTR instructors who are ready to help take your game to the next level. Programs are offered from junior tennis to adult leagues and private lessons. The McCormack-Nagelsen Tennis Center is a division of The Office of Auxiliary Services who provides a variety of products and services that support and enhance campus life for students, faculty and staff, alumni, and guests of the university. The Office is committed to fostering an environment that promotes the diversity of creativity, excellence, thought, culture, and educational opportunities throughout the auxiliary enterprise at William & Mary.

Position Summary: The Head Tennis Professional will oversee all on-court programming and lessons. They will work closely with the Associate Director to ensure the highest standards are met for all instructional programs. The Head Tennis Professional will create lesson plans for all clinics. The position ensures that all professional staff are properly trained and will focus on optimizing revenue for lessons and programming. The position is also charged with teaching private and group lessons for a minimum of 25 hours per week. The Head Professional reports to the associate director of the McCormack-Nagelsen Tennis Center.

Specific areas of responsibilities include but are not limited to:

• Teaching private and group lessons, developing lessons that are skill appropriate, and further the development of the player.
• In partnership with the Associate Director, market the Tennis Center and promote the growth of the Tennis Center by driving profitable group events and effectively managing the Center for the use of MNTC members, William and Mary students and the intercollegiate tennis teams.
• Ensure that all clinics and programs are well always staffed and provide supervisory oversight to coaching staff.
• Mentor all professional coaching staff and promote continuing education.
• The Head Professional will be the Tournament Director for all sanctioned and unsanctioned tournaments. MNTC hosts approximately 15-18 tournaments yearly ranging from L7(Beginner) – L3 (National Level).
• Responsibilities will include but are not limited to tournament application, draw creation, player selection, securing a USTA official, staffing and managing the tournament desk at all events.
• The Head Tennis Professional will be responsible for all aspects of the summer camp programs. This includes ensuring that all WM Compliance regulations are followed, camp registrations, staffing, and lessons planning.
• Contribute to the Development of the annual budget. Work closely with Associate Director to enhance program offerings to maximize revenues while focusing on member satisfaction.

Required Qualifications:

• Education / Certification: Bachelor's degree AND three (3) years of teaching experience.
• RSPA Membership (Racquet Sports Professional Association) or PTR membership (Professional Tennis Registry).
• Supervisory or Program management experience at a tennis facility. Strong knowledge of solid supervisory practices and principles with the ability to motivate, train, lead and oversee the work of others.
• Experience with Junior Development is highly desirable.

Experience / Competencies:

• Commitment to teamwork and accountability, with the ability to work independently, exercise sound judgment, and taking initiative.
• Strong problem solving, analytical, and organizational skills with the ability to resolve customer service issues, develop and measure metrics, and produce reports in a variety of formats to further the goals of the Tennis Center.
• Proficiency in a variety of software applications including Microsoft Office, databases, and web-based applications.
• Familiarity with Social Media.

Marketing and Retail:

• Experience in operating a for profit retail business environment to include budget development and management, Point of Sale (POS) use and management.
• Experience in developing and executing marketing plans and programs, tournaments, clinics and exhibition match with a goal of increased revenue generation.
• Knowledge of retail management principles and successful office practices with the ability to support integrated technology in a retail setting.

Tennis and Skill Development:

• Experience teaching and training a diverse customer base and adapting teaching to learning styles.
• Strong customer service orientation with the ability to analyze customers' needs and offer appropriate types of products and/or services to meet the customer's needs.
• Excellent interpersonal and communication skills with the demonstrated ability effectively interacting and work collaboratively with staff, faculty, students and other customers using tact and discretion in all interactions.

Preferred Qualifications:

• Familiarity with Club Automation or similar POS system.
• NTRP Rating of 4.5
• Club management experience, preferably in a tennis facility, is highly preferred.
• USTA Tournament experience is desirable. (Proficient in Serve Tennis Program).
• Prior college playing experience is highly desirable.

Conditions of Employment:

• This position is subject to additional hours beyond the typical work week to include occasional weekends and holidays.
• Must hold RSPA or PTR certification upon employment.
• Must achieve RSPA Elite rating within three years.
• USTA Membership – Condition of Tournament Director Role.
• This is a restricted position subject to availability of funding.

Duties:

• 50% - Tennis and Events:
• Teach private and/or group lessons to Tennis Center customers at least 25 hours a week. Promote additional services to existing customers to maximize revenue to the Center.
• Acting Tournament Director for all sanctioned and unsanctioned tournaments
• Seek and promote new customer base of Professional tennis services.
• Manage all special events, leagues, and social events.
• Manage Junior clinics.
• String rackets as necessary.
• 20% - Business Operations:
• In partnership with the Associate Director, Market the Tennis Center and all programs to students, faculty, staff and alumni and guests of the college.
• Coordinate and promote growth of the Tennis Center by driving profitable group events and effectively managing the Center for the use of MNTC members, William and Mary students and the intercollegiate tennis teams.
• In partnership with the Associate Director, establish program goals for the year.
• Initiate and execute a marketing plan that will drive business year over year.
• Develop and measure metrics to evaluate strategy for next year.
• Manage the marketing plan (Promote, coordinate, and execute events to include tournaments, clinics, lessons, and exhibition matches).
• Establish protocols and guidelines to facilitate resolving questions/problems at the Center.
• 15% - Leadership/Staff Operations:
• Promote strong professional interaction with faculty staff and students that results in high customer service satisfaction.
• Provide supervisory oversight to teaching staff who will perform lessons and clinics and ensure both support and professional staff are trained.
• Ensure Tennis Center employees and student workers are educated and able to successfully educate walk-ins and existing members on products and services offered and deliver excellent and responsive service.
• Serve as the main contact for all on-court activities.
• Ensure all programming is always staffed.
• Create and implement programs and lesson plans that are customized to the needs of the members.
• Supervise less experienced pros in a teaching setting.
• Monitor, demonstrate, and instruct students on proper techniques and strategies to improve their overall tennis game.
• Ensure students understand tennis rules, scoring procedures, safety rules, and tennis etiquette.
• 10% - Performance Management:
• Expectations are clear, well communicated, and relate to the goals and objectives of the department or unit.
• Staff receive frequent, constructive feedback, including interim evaluations as appropriate. Staff have the necessary knowledge, skills, and abilities to accomplish goals.
• The requirements of the performance planning and evaluation system are met, and evaluations are completed by established deadlines with proper documentation.
• Performance issues are addressed and documented as they occur.
• Safety issues are reviewed and communicated to ensure a safe and healthy workplace.
• 5% - Other Duties as assigned by Director: