Turndown Attendant

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

Job Purpose: To provide turndown services of guest rooms, and any additional duties as assigned in accordance with Omni standards.

Essential Job Functions:

• Responds to all guest requests appropriately.
• Always greet our guests warmly with a smile, call them by name whenever possible.
• Responsible to provide turndown services for assigned number of guest rooms.
• Responsible for providing additional amenities and housekeeping services for our VIP guests.
• Perform all the functions of a Room Attendant and Housekeeping Houseperson as needed and warmly greet all of our guests.
• To provide full servicing of guest rooms upon request.
• Offer assistance and information to our guests.
• Removes room service trays from guest rooms and public space
• Assist with public areas when needed
• Responsible for restocking caddies, linen, and refilling chemical bottles for Guest Room Attendants.
• Keep all housekeeping and linen areas clean and tidy.

Qualifications:

• Able to maintain a 4-diamond level of service.
• Able to work with Management on special projects.
• Able to work in a fast-paced environment.
• Must be able to communicate effectively (must be able to answer basic questions about services and amenities, give directions to guests).
• Ability to push and pull housekeeping supply cart.
• Maintain a professional business appearance, attitude, and performance
• Must be able to work a variety of shifts, including weekends and holidays

Environment & Position Analysis:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms and hands.

Tools & Equipment:

• Telephone, push to talk radio, cart, vacuum, mop and broom, duster, and chemicals