ASSISTANT MANAGER - Concord, NC

Assistant Manager

As a leader of your store's operations, staffing, customer satisfaction, product quality, financial performance, and team development, you will personally help contribute to the success of Andy's Frozen Custard. Andy's is a great place to work and our employees love what they do!

Key Responsibilities

• Demonstrate a calm demeanor during periods of high volume or unusual events
• Display a "customer comes first" attitude by training and holding associates accountable for delivering legendary customer service
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them
• Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations
• Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
• Monitor and manage store staffing levels
• Communicate clearly, concisely, and accurately in order to ensure effective store operations
• Solicit customer feedback to understand customer needs
• Utilize management information tools and analyze financial reports to identify trends and issues in store performance
• Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance

Required Knowledge, Skills, and Abilities

• Ability to manage effectively in a fast-paced environment
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Qualifications & Requirements

• Must have 2 – 3 years of proven management experience in the food service industry or leadership role in a related industry
• Must have reliable transportation
• Must be 21+ years of age
• Must be able to work all shifts, including nights and weekends

Physical Requirements

• Constant standing/walking
• Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely
• Occasional ascending or descending ladders, stairs, ramps.
• Constant computer/POS Register and fountain equipment usage.
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Constant clarity of vision at near and/or far distances

Benefits (Full Time)*

• Highly competitive compensation designed for long-term employment
• Health, Life, Vision, and Dental Insurance
• Matching 401(k)
• Paid Vacation
• Paid Personal Days
• Discounts

*Benefits may vary by location.

Andy's Frozen Custard® is an equal opportunity employer