Front Desk - Receptionist

Job Description

Job Description

Description:

Part Time, 30-35 hours

At Orthopaedic Associates of Muskegon + i'move, we believe every patient interaction matters. As a Front Desk Receptionist, you'll be the first smile patients see and the first voice they hear, helping create a welcoming, positive experience from the moment they connect with our practice.

If you're a quick thinker, enjoy helping others, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you. Whether you're an experienced medical receptionist or someone with exceptional customer service skills looking to start a healthcare career, this could be the opportunity for you.

Our Front Desk team serves as the foundation of the patient experience. Team members balance patient check-in and check-out, appointment scheduling, insurance verification, payment collection, and phone communication while maintaining professionalism, compassion, and efficiency throughout the day.

At OAM + i'move, you're more than an employee, you're part of a team dedicated to improving lives through exceptional patient care. We are committed to supporting our employees' well-being, work-life balance, and professional growth through competitive compensation, excellent benefits, and a positive workplace culture.

Eligible Part-Time 30 employees have access to:

• Priority Health medical plans with HSA and FSA options
• Delta Dental and Vision coverage
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Company-paid Life Insurance
• Employee Assistance Program (EAP)
• 401(k) with company Safe Harbor contribution after eligibility requirements are met
• Paid holidays and paid time off

The Front Desk Receptionist is responsible for providing exceptional customer service while managing a variety of administrative and patient-facing responsibilities. This role supports patients throughout their visit by handling registration, insurance verification, scheduling, payment collection, and check-out procedures.

The ideal candidate is detail-oriented, organized, and comfortable multitasking in a busy healthcare environment. Success in this position requires strong communication skills, professionalism, and a genuine commitment to putting patients first.

• Welcome patients and visitors in a friendly, professional manner
• Register patients and verify demographic and insurance information
• Verify insurance eligibility and benefits
• Collect copays, deductibles, outstanding balances, and other patient payments
• Schedule follow-up appointments accurately and efficiently
• Answer incoming phone calls and assist patients with questions and requests
• Maintain accurate patient records and documentation
• Protect patient confidentiality and comply with HIPAA regulations
• Collaborate effectively with physicians, clinical staff, and other departments
• Deliver exceptional customer service while creating a positive patient experience

Required

• High School Diploma or GED
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work effectively in a team environment
• High attention to detail and commitment to accuracy
• Professional, dependable, and patient-focused attitude

• Customer service experience in a healthcare or medical office setting
• Experience with insurance verification, patient registration, scheduling, or payment collection

We are willing to train the right candidate who demonstrates a strong customer service mindset and a desire to learn.

We're looking for someone who is:

• Friendly, energetic, and approachable
• Patient-focused and service-oriented
• Able to remain calm and professional in challenging situations
• Comfortable handling sensitive information confidentially
• Proactive and willing to take initiative
• A strong communicator and team player
• Committed to creating an exceptional patient experience

Orthopaedic Associates of Muskegon + i'move is committed to providing quality healthcare compassionately, appropriately, responsibly, and efficiently with uncompromising integrity at every level. We operate under the Golden Rule: treating every patient with the same dignity, respect, courtesy, and concern that we would want for ourselves and our families.

Our commitment to service excellence is reflected in our standards of teamwork, respect, communication, professionalism, confidentiality, safety, and outstanding patient care. We seek to reflect the diverse community we serve and strive to create a welcoming and inclusive environment for all patients, employees, and applicants. Individuals from diverse backgrounds and experiences are encouraged to apply.

If you enjoy helping people, thrive in a team-oriented environment, and want to be part of a healthcare organization that values both its patients and employees, we encourage you to apply today.