IT Helpdesk/Systems Support

In this contract role as a Systems Support Specialist, you'll work onsite in Birmingham with a team to manage the ticket cue, help with end of lease and answer incoming calls. Contract Duration: 6 months + Required Skills & Experience High School diploma or equivalent, college degreepreferred. 2-4 years' experienceinstalling, configuring and resolving complex PC support issues Should possess strong customer service skills and good verbal communicationsskills. Should possessstrong working knowledge of Microsoft Officeapplications, Windows,O365 and Active Directory. Should possess good analytical/trouble shootingskills. Previous ticketing system experience is nice to have. Should have A+ certification and possess good writtenskills. Scripting or automation of processes/ideally PowerShell What You Will Be Doing Daily Responsibilities Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network. Provide excellent customer service. Must complete time critical assignments on time to meet company goals and customerdeadlines. Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts Must enter all work into ticketing system Must comply with all policy and procedures of the company Complete assigned tasks as assigned by the System Support Manager Install and configure replacement PCs andperipherals. Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware) Providesupport for PCs, printers, scanners, aircards and PDAdevices. Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technicalinformation. Perform on-sight technical PC support for corporatepersonnel. Ensures compliance with company'sPerformance Standards, with proper recognition of investment for long-termgrowth. Recommendproducts as required and in accordance withpolices. #J-18808-Ljbffr Motion Recruitment