Lead Retail Operations

Lead Retail Operations

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary: The Retail Lead is a frontline leader responsible for guiding daily retail operations and supporting the overall success of the store. This role serves as a lead resource for the retail team, directing day-to-day activities, ensuring operational standards are maintained, and delivering exceptional guest service.

Job Specifications

• Starting Wage: $23.00/hr. - $26.88/hr.
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Lead daily retail operations, including opening and closing procedures, and ensure all operational standards are consistently followed.
• Manage and support sales floor activities, providing direction and assistance to team members throughout the day.
• Deliver exceptional guest service and set the standard for customer engagement, product knowledge, and service recovery.
• Communicate attendance concerns and staffing issues to store leadership and coordinate employee breaks in accordance with company policies and state regulations.
• Partner with operational leadership to ensure merchandising standards, product presentation, and promotional displays are executed consistently.
• Ensure all team members receive and understand operational updates, promotions, and other key communications.
• Verify pricing accuracy and ensure all promotional offers, markdowns, and signage are current and correctly displayed.
• Support inventory accuracy through adherence to inventory processes, stock organization, and discrepancy reporting.

Job Requirements

• Minimum 1-3 years of retail experience, preferably in a lead, senior associate, or supervisory capacity.
• Proven ability to deliver exceptional customer service and support daily retail operations.
• Experience with merchandising, promotional execution, and sales floor management.
• Basic inventory management experience, including receiving, stock replenishment, and inventory accuracy practices.
• Working knowledge of ski and snowboard equipment, apparel, accessories, and guest needs; ability to make product recommendations based on skill level and intended use.
• Proficiency with retail point-of-sale and operational systems and the ability to work a flexible schedule, including weekends, holidays, and peak business periods.

The expected pay range is $23.00/hr. - $26.88/hr.. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.