Call Center Agent

Call Center Agent

We're hiring a Call Center Agent to support customers by handling inbound and outbound calls related to orders, billing, product questions, and technical support. This role requires clear communication, a customer-first mindset, and the ability to navigate multiple systems in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on orders, service issues, or customer satisfaction
• Provide accurate information about products, orders, billing, or technical support
• Document all customer interactions in the system
• Escalate complex issues to the appropriate department when needed
• Maintain a high level of professionalism and empathy with every interaction
• Meet individual and team performance goals

Qualifications:

• 1+ year of experience in customer service or a call center environment preferred
• Strong verbal communication and active listening skills
• Ability to multitask and use multiple computer systems simultaneously
• Problem-solving mindset and positive attitude under pressure
• Attention to detail and accurate data entry
• Bilingual (Spanish/English) a plus

Average Pay Rate: $18 – $22 / Hour