Deposit Services Associate
National Cooperative Business Association
General Deposit Operations
AA/EOE Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- Process deposit exceptions
- Positive pay review
- Run & review daily reports
- Check adjustment request
- Incoming returns
- Processing research request posted within Orrman
- Daily check issuance
- Creation of Swim files on a monthly and quarterly basis
- Monthly duties such as interest check mailing and others as assigned
- Assist with gathering of data for subpoenas
- Process levees and garnishments
- Assist with all operating system updates and testing
- Processing/supporting fraud team with unauthorized ACH claims and fraudulent check affidavits
- CTR review and support
- B Notices, escheatment processing, Dormant account review, 1099 data creation and review
- Imaging paper documentation into Perceptive Content
- Processing standard banking transactions
- Processing and scanning of outgoing checks
- Balancing daily entries
- Work with other supporting departments to troubleshoot issues
- Process ATM Clearing Daily
- Online SSI/Medicaid verifications
- Manage audit confirmation inbox questions and requests
- Responsible for processing auditor requests on behalf of bank customers
- Interpret various audit requests to ensure the response is an accurate reflection of the customer's account information
- Interact with members partners as needed to complete audit confirmation requests
- Mobile check review
- Process interest rate adjustments as needed
- Process rate schedule changes in DNA
- Navigate various systems to complete audit requests 60%
- General compliance issues-ensuring deposit product and account compliance (1099, yearend processing, state IOLTA transactions, FACT Act compliance, Reg E compliance and others as necessary and assigned)
- Attending required training relating to department compliance 30%
- Obtain & compile requested information as requested 10%
- Two years of retail/operations banking experience with at least one year of customer service experience
- Personal computer skills to include various software and banking systems, Microsoft Office experience
- Proficient/knowledge with usage of basic office equipment.
- Solid judgment, decision making ability, and be efficient with multi-tasking.
- Proven telephone customer service skills
- Knowledge and experience in the financial services industry, to include ACH, check, wire, and cards
- Proven communication and interpersonal skills with the ability to communicate
- Knowledge and compliance with federal and state regulations pertaining to the banking industry
- Ability to maintain a high degree of confidentiality
- Proven organizational, problem solving and analysis skills
- Ability to handle multiple tasks simultaneously in a fast paced and growth-oriented environment
AA/EOE Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 3 days ago
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