Remote Call Center Representative

Remote Customer Service Representative 100% Remote | 3 Month Contract | $17.50/hour About The Role We are seeking Customer Service Representatives to support a leading insurance and financial services organization. This is a fully remote, call center-based position where you will assist customers with policy-related questions, account support, billing inquiries, and general customer service needs. This role is ideal for candidates who enjoy helping customers, working in a fast-paced environment, and delivering a positive customer experience through both inbound and outbound interactions. Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner. Assist customers with policy inquiries, account maintenance, billing questions, and service requests. Provide timely and accurate resolution to customer concerns. Follow up with customers regarding outstanding requests and account updates. Accurately document customer interactions and resolutions within internal systems. Process customer requests while adhering to company procedures and service standards. Meet performance expectations related to quality, productivity, and customer satisfaction. Maintain compliance with all company, client, and regulatory requirements. Collaborate with team members and leadership in a customer-focused environment. Participate in ongoing training and development initiatives. Qualifications High school diploma or equivalent required. 1+ year of customer service experience, preferably in a call center or contact center environment. Strong verbal and written communication skills. Comfortable handling a high volume of customer interactions. Ability to navigate multiple computer systems simultaneously. Strong problem-solving and customer service skills. Ability to work independently in a remote environment. Insurance, healthcare, financial services, or related industry experience is preferred. Work Environment 100% remote position within the United States. Monday through Friday scheduling. Hours fall within the operating window of 7:00 AM CST to 6:00 PM CST. Equipment provided. Fast-paced, team-oriented call center environment. If you\'re looking for a fully remote customer service opportunity with a strong team environment and the ability to make a difference for customers every day, we\'d love to hear from you. #centralpriority26 Job Type & Location This is a Contract position based out of Boston, MA. Pay And Benefits The pay range for this position is $17.50 - $17.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. About TEKsystems We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems