E-Commerce Sales & Fulfillment Associate

Job TitleSuccessfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by the Catholic Social Teachings by providing superior customer service to our online customers. Primary responsibilities include traveling to different Turnstyles store locations and identifying instruments, artwork, books, comics, vintage records, electronics, vintage to modern collectibles, and high dollar fashion that can be posted on our eBay site. It also includes the daily duties of an E-Commerce store including processing inventory, listing new items, and pulling and packing orders for shipping. CCNEK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Essential FunctionsDeliver exceptional customer service by responding to all online inquiries within 24 business hours.Collaborate with volunteers to learn and follow established procedures for sourcing, listing, and shipping items sold on eBay.Assist in maximizing the value of donated goods by identifying items with high resale potential.Clean, test, and photograph products to ensure they are accurately and attractively presented for online listings.Determine appropriate pricing, write clear and detailed product descriptions, post items on eBay, and organize them in designated storage areas.Travel weekly to various Turnstyles store locations to identify merchandise suitable for online sales. Mileage is reimbursed.Ensure all merchandise is securely packed, accurately labeled, and shipped promptly to guarantee timely delivery and customer satisfaction.Monitor industry trends and provide updates to management and store teams on market changes that may impact item value or sales strategies.Train store employees and volunteers to recognize and select items that are likely to perform well in online marketplaces.Maintain a clean, organized, and efficient workspace at all times.Support the estate sale department during sale days as needed.Other duties as assigned.RequirementsDemonstrate a passion for the mission of Catholic Charities.Must be willing to perform by the agency's values: love, patience, kindness, faithfulness, self-control, and joy.Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies.Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required.High school education preferred.One year of online sales experience required including pricing, creating descriptions, listing, responding to customer inquiries, packaging, and shipping sold items.The ideal candidate will have experience teaching others tricks and techniques to identify a great online item.Non-profit experience preferred.Ability to communicate well with employees, volunteers, donors, and customers. Must be able to handle complaints in a tactful manner.Must be able to stand and exert well-paced mobility for up to 5 hours in length.Must have the ability to bend, squat, and stretch to fulfill tasks.Ability to lift, move, and handle merchandise and boxes (sometimes over 50 pounds).Must be available to work Monday thru Friday 8:30am to 5 pm.Must have a valid driver's license and access to a vehicle on a regular basis.Must pass background check and drug screen.Physical RequirementsProlonged periods of sitting at a desk and working on a computer, standing, bending, and moving.Must be able to lift up to 25 to 50 pounds.Must have the physical ability to complete assignments in a variety of environments. Must be able to stand and exert well-paced mobility for up to 5 hours in length.Must have the physical ability and appropriate licensure for driving.