Call Center Supervisor
Full-time
SGS Consulting
Job Responsibilities:
- Supervise and support daily activities of call center customer service representatives (CSRs)
- Act as the primary supervisor for seasonal and temporary CSRs
- Monitor call quality, productivity, attendance, and adherence to schedules
- Coach, mentor, and provide performance feedback to team members
- Assist with onboarding and training of new and temporary staff
- Handle escalated customer issues and ensure timely resolution
- Ensure compliance with company policies and call center procedures
- Prepare reports and track team metrics using Microsoft Office tools
- Collaborate with team members and leadership to meet service level goals
- Support workforce scheduling within rotating shifts
Skills:
- Call center supervisory experience (minimum 2 years)
- Coaching and mentoring customer service teams
- Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint)
- Call monitoring and quality assurance practices
- Performance tracking and reporting
- Customer service escalation management
- Time management and scheduling support
- Strong communication and interpersonal skills
Education/Experience:
- High School
Vacancy posted 7 hours ago
Similar jobs that could be interesting for youBased on the Call Center Supervisor in Alton, IL vacancy
$80k - $90k
...through a partnership selling model Websites, Search Ads, Display Ads, Reviews & Reputation Management, Social Ads, and SEO Cold calling business owners and prospecting within a designated territory to set appointments and conduct strong needs assessments Grow your...SuggestedWork at officeImmediate startHome officeHibu
Alton, IL2 days ago$90k - $109k
...solutions through a partnership selling modelWebsites, Search Ads, Display Ads, Reviews & Reputation Management, Social Ads, and SEOCold calling business owners and prospecting within a designated territory to set appointments and conduct strong needs assessmentsGrow your own...SuggestedWork at officeHome officeHibu
Alton, IL2 days ago- ...identifiable advocate per account, someone who will take a peer call and speak credibly about PHIL They are never the last to know... ...better outcomes. The Director of Client Success role sits at the center of PHIL’s growth strategy. Peer referrals and trusted...SuggestedFull timeRemote work
$230k
...over 10% of the U.S. grocery market. Our platform now orchestrates billions of decisions from the store floor to the distribution center and prevented over 200 million pounds of food waste last year alone. If you're looking for a role where your work directly translates...SuggestedFull timeLive inWork at officeLocal areaRemote workWork from homeHome officeFlexible hours$61.8k - $85k
About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing ...SuggestedFull timeFor contractorsLocal areaRemote workWorldwideWork visaFlexible hours$272k - $374k
Our Mission At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice,...Full timeRemote workVisa sponsorshipWork visa$75k - $131.2k
Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass...Hourly payPermanent employmentFull timeTemporary workFor contractorsH1bRemote workShift work$80k
Company : enGen Job Description : JOB SUMMARY The Account Executive is responsible for growing the client base within our national print & mail manufacturing footprint. They will be responsible for driving sales revenue and growing market share through new client...Full timeFor contractorsWork at officeLocal area$52.5k - $87.5k
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Account Manager is responsible for delivering exceptional experiences for TransUnion’s partners and their customers throughout the client lifecycle...Long term contractFull timeContract workTemporary workWork experience placementRemote workFlexible hours$160k
A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga...Full timeImmediate startRemote workWorldwideFlexible hours$93.5k - $185.15k
Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What ...Full time- The Cutter & Buck Mission From our roots in the Pacific Northwest, we will grow a global lifestyle brand for empowered people who share our genuine spirit to find new ways forward. We believe in iconic products, engineered for versatility, designed to be our consumer...Full timeSeasonal workRemote workHome office
$130k - $140k
...selling to both technical and executive buyers • Hands-on experience using AI tools for sales tasks such as prospecting, messaging, or call analysis, and can point to how it improved their pipeline or deal outcomes • Experience managing enterprise sales cycles and...Full timeLocal areaRemote work$75k - $100k
Everbridge is seeking a seasoned sales professional with a proven track record in business continuity, disaster recovery, and risk management solutions. The ideal candidate combines mission-driven discipline with the ability to build lasting client relationships and deliver...Full timeLocal area$153k - $190k
Account Executive Description - HP is seeking to identify highly motivated and qualified individuals for various future opportunities. Although there may not be an immediate opening, in anticipation of these opportunities becoming available, completing a profile will allow...Full timeWork experience placementLocal areaImmediate startRemote workRelocationShift work- ...in 1962 and is considered the “father of modern commercial meteorology.” Myers, a leading creative thinker and visionary, has been called “the most accurate man in weather” by The New York Times and has been recognized as one of the top entrepreneurs in American history...Full timeLocal areaRemote workNight shift
- Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune ...Full time
- A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines...Full timeRemote workWorldwide
- ...critical power and cooling systems—serving industries from data centers, hospitals, and municipalities to industrial and commercial facilities... ...customer records and interaction logs promptly, recording calls, emails, and notes to keep account history complete. Communicate...Hourly payFull timeWork at officeMonday to Friday2 days per week3 days per week
- Job Description Job Description POSITION : Account Manager, West Star - East Alton, IL ESSENTIAL DUTIES & RESPONSIBILITIES LAUNCH is hiring an Account Manager to develop a more engaging relationship with our customer in East Alton IL. This role will...Full timeFor contractors
LAUNCH Technical Workfo
East Alton, ILa month ago - ...Description: Restaurants and retailers are rethinking how they run their business — and PAR's unified commerce platform is at the center of that shift. As our Mid-Market Account Executive, you'll drive PAR's growth across the mid-market and SMB segment, bringing our...Full timeRemote workWorldwideShift work
$60k - $80k
...solutions. ~ Provide frontline sales support by fielding product/solution questions, providing pricing, and supporting customer sales calls alongside the partner's account managers. Partner Enablement & Advocacy ~ Act as the subject matter expert for our product...Full timeLocal areaWorldwide$70k - $90k
Mid-Market Account Executive Sales | SaaS | ESG / EHS | B2B Sales Remote, US (Currently hiring in AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WA) Travel: Up to 10% About the Company EHS Insight, a StarTex Software brand, has built environmental, health...Full timeTemporary workCurrently hiringWork at officeRemote workFlexible hours$17.85 - $19.19 per hour
...Flexible Spending & Health Savings Accounts • Supplemental and voluntary insurance options Equal Opportunity Employer Rent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and...Hourly payWeekly payFull timeLocal areaFlexible hoursWeekday workRent A Center
Alton, IL2 hours ago$75k - $95k
Aduro Advisors is looking for bright and talented individuals to join our team working to support top-tier clients in the Venture Capital & Private Equity space. The Management Company Accounting Manager works alongside an Aduro Controller to support a client base comprised...Full timeTemporary workWork at officeRemote workWork from home$109.55k - $164.32k
...There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John...Full timeWork experience placementRemote workFlexible hours$50k - $71.5k
We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data...Full timeLive inWork at officeLocal areaRemote work- ...Proven track record of winning new business and converting opportunities from concept through commercialization. ~ Experience calling on major retail, mass, club, or foodservice customers. ~ Strong negotiation and contract management experience. ~ Proven ability...Full timeContract workRemote work
- Master's Transportation is seeking an Associate Branch Manager in Illinois to oversee daily branch operations, customer service, fleet utilization, and team performance. You will partner with the District Manager to drive revenue growth, ensure customer satisfaction, and...
- ...customers current with payments and make reminder and collection calls when required Physical Requirements: Ability to transport... ...Successful candidates come from a variety of customer service centered sales environments including retail restaurant fast food or other...Full timeRemote work
Public Storage
Edwardsville, IL4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Supervisor. Be the first to apply!
Related searches
- call center associate Alton, IL
- call center operator Alton, IL
- director call center Alton, IL
- call center inside sales representative Alton, IL
- contact center engineer Alton, IL
- work at home virtual call center Alton, IL
- call center rn Alton, IL
- call center trainer Alton, IL
- call center team manager
- call center sales manager