Advanced Medical Support Assistant

Advanced Medical Support Assistant

The Advanced Medical Support Assistant is expected to present to work in a professional manner in accordance with acceptable workplace behavior and established tours of duty. This position requires flexibility in schedule and assignments. The Advanced Medical Support Assistant must be poised and articulate in communicating with people of varied educational levels and backgrounds; makes caring for the Veteran their priority and conducts themselves in a professional, courteous, and friendly manner at all times.

Duties include, but are not limited to:

• Meets deadlines and priorities, assuring the medical and administrative support work assignments are carried out.
• Performs the receipt, intake, and indexing of health and administrative information.
• Maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
• Assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities.
• Serves as the secondary point of contact if the Lead MSA is not available, for internal and external communications.
• Interface with personal computer (PC) applications as well as numerous Vista applications.
• Conduct ongoing reviews to ensure quality of work; ensure accurate and timely scheduling of appointments.
• Provide guidance to section staff members to include changes in policies and procedures.
• Resolves daily workplace issues and maintains efficient workflow.
• Provide on-the-job training for new and current employees; ensuring all training requirements are met.
• Report backlogs, difficulties in meeting deadlines and/or securing information from clinicians or the record.
• Maintain the confidentiality of information obtained to carry out required duties.

Work Schedule: 7:30am - 4:00pm

Functional Statement #: 70224F

Relocation/Recruitment Incentives: Not authorized

Permanent Change of Station (PCS): Not authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Telework: Adhoc Basis

Virtual: This is not a virtual position

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)