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Relief Evening Shelter Counselor, Yawkey House

$21 - $23 per hour
Part-time

Pine Street Inn

Part-time

Description

SCHEDULE : As Needed 2:45pm-11:15pm Essential position during weather or other emergencies.

Pays $21.40 - $23.97 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 363 Albany Street Boston MA; this role works 100% on site.

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and as such responds to guests in a timely and professional manner based on the prioritization of guests needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.

The Guest Services Specialists will also assist guests in connecting with substance abuse mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Requirements

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

  • High School diploma or GED

PREFERRED:

  • Valid MA drivers license in good standing
  • Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE:

REQUIRED:

  • Minimum of one (1) year of experience in the Human Services field

PREFERRED:

  • Administering Narcan and CPR in a work setting
  • Knowledge in the areas of addiction recovery and mental illness
  • Knowledge of issues pertaining to the homeless
  • Knowledge of area resources

Salary Description

$21.40 - $23.97 per hour DOE

Vacancy posted 1 day ago
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