Lead Customer Support, Remote & Hands-On Coach
Platphorm
San Francisco, CA
- Remote job
Platphorm, LLC is seeking an experienced Customer Support Team Lead to balance hands-on frontline support with leadership duties. You will be the first escalation point for complex issues and will drive improvements to the Help Center and support docs. The role is fully remote with occasional in-person company gatherings and travel. You will coach a small team, track metrics, and shape a proactive support culture in a fast-growing marketplace. #J-18808-Ljbffr Platphorm
Vacancy posted 1 day ago
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