RETAIL DEPARTMENT MANAGER

Wally's Operating Company LLC

Retail Department Manager - Multi-Category Retail Leader

Full-Time | Bonus Eligible | Full Benefits | Growth Opportunity

Overview

We are seeking a high-impact Retail Department Manager to lead operations in a high-volume, multi-category retail environment .

This is not a traditional retail role - you will oversee a diverse product mix including apparel, licensed merchandise, premium brands, and specialty retail. Success in this role requires strong merchandising instincts, inventory control, and team leadership .

Compensation & Benefits

Competitive salary (based on experience)
Quarterly performance bonus
Company-paid medical insurance (multiple options)
401(k) with 5% company match
Dental & Vision coverage
Company-paid Life Insurance
Short-Term & Long-Term Disability
AD&D coverage
PTO, HSA, FSA

Retail Product Categories

You will oversee a dynamic retail environment that includes:

Toys & impulse merchandise
Wally's branded gear (apparel, mugs, accessories)
Pet products
Licensed professional & collegiate sports merchandise
Premium brands including Oakley, Ray-Ban, and RovR
Men's & Women's apparel
Books & specialty retail items

Key Responsibilities

Leadership & Team Development

Lead, coach, and develop Retail Leads and team members
Drive accountability and performance through consistent coaching
Manage scheduling, labor planning, and staffing needs
Build a culture of ownership, professionalism, and execution

Merchandising & Retail Execution

Execute category-specific merchandising strategies across apparel, accessories, licensed merchandise, and premium retail products
Maintain a high-impact, sales-driven retail floor
Ensure product placement, presentation, and in-stock conditions meet standards

Inventory Control & Asset Protection

Oversee receiving, stocking, and backstock organization
Monitor inventory accuracy and investigate discrepancies
Execute cycle counts and monthly audits
Ensure proper control of high-value merchandise (premium eyewear, specialty items)
Partner with Loss Prevention to minimize shrink

Guest Experience

Model and enforce exceptional hospitality standards
Resolve escalated guest concerns with urgency and professionalism

Financial & Operational Performance

Manage labor, sales, and inventory metrics
Support budgeting and cost control initiatives

What Success Looks Like

Strong merchandising standards across all categories
Accurate inventory and minimized shrink
Engaged, accountable team performance
Consistent achievement of labor and financial goals
Positive guest experiences

Schedule Expectations

Open availability required, including evenings, weekends, and holidays.

Qualifications

2+ years of retail leadership experience required
Multi-category or high-volume retail experience preferred
Strong merchandising and inventory management skills
Proven ability to lead and develop teams

Physical Requirements

Standing/walking for extended periods
Lift up to 25 lbs regularly, 50 lbs occasionally

DAY SHIFT SCHEDULE
6 AM - 2 PM

Apply

Vacancy posted 4 days ago

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