Sr Customer Service Rep

Customer Service Supervisor

Offering $17-$20 per hour This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

Job Responsibilities:

Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel

Actively participates in the training of all Customer Service personnel including new hires

Monitors the flow of orders to and from the Customer Service Department

Deletes, correct, or re-enters patient orders as deemed necessary

Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

Read and analyze documents such as patient orders

Comprehend pharmacy prescription terminology

Effectively communicate with co-workers and patients alike

Help with the training of employees

Calculate figures and amounts in reference to frequency and doses dispensed

Apply common sense understanding to carry out oral and written instructions

Fairly reprimand and verbally discipline employees in accordance to approved procedures

Education and Experience:

High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

Computer entry experience necessary

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage; paid time off; retirement savings; tuition reimbursement and other benefits. There is also a generous employee referral program and a wide array of employee discounts to take advantage of.