Front Desk Agent

Job Description

Job Description

Front Desk Ambassador

International House Hotel | New Orleans

Reports to: Director of Guest Services
Classification: Non-Exempt (FLSA)
Revised: July 2026

A Boutique Hotel Like No Other

“New Orleans practically begs you to stay in a boutique hotel, and the "boutique-iest" is International House”. – Conde Nast Traveler

International House is a nationally recognized boutique hotel and joyful tribute to New Orleans.  Beautiful design, cheerful hospitality and our unique marketing voice create a memorable guest experience and great place to work. The building was the first World Trade Center in the world. The hotel was the first boutique hotel in New Orleans. Loa was the first modern cocktail bar. A new restaurant is coming soon. Special event programming is better than ever.  And, we are adding exciting new uses in the impossibly handsome architecture immediately adjacent to us, to distinguish the hotel even more and to celebrate our 28th birthday.

As a Front Desk Agent, you are one of the most important faces of International House. You welcome our guests, create memorable first and last impressions, anticipate their needs, and help make every stay feel personal. You are a problem solver, storyteller, concierge, and hospitality ambassador who brings our spirit of cheerful smart service to every interaction.

You make guests feel welcomed, cared for, and at home from the moment they arrive until the moment they depart.

“Our top pick … Looks a little New York, but a closer look tells you - definitely New Orleans!”  – Southern Living

“The lobby is sexy.  rooms inspired style.  and, before a night out stop by Loa for the most innovative cocktails in New Orleans”.  – Travel + Leisure

WHAT YOU'LL DO

Welcome & Connect

• Warmly greet and acknowledge every guest while creating a friendly, professional, and memorable arrival experience.
• Efficiently and accurately check guests in and out of the hotel.
• Anticipate guest needs, respond promptly, and maintain positive guest relationships throughout each stay.
• Assist with pre-registration, reservation blocking, special requests, and other arrival preparations.
• Maintain a thorough knowledge of hotel rooms, rates, discounts, amenities, services, and hours of operation.
• Provide clear directions and helpful recommendations throughout the property and around the city.
• Serve as a concierge resource by staying informed about restaurants, attractions, events, and local experiences.

Operate with Precision

• Accurately process guest charges, payments, cash, checks, and credit card transactions and provide correct change.
• Maintain complete working knowledge of Front Office systems and daily procedures, including less frequently performed transactions.
• Process same-day reservations efficiently and accurately while following established cancellation and relocation procedures.
• Review reservations and special requests and coordinate appropriate room assignments and preparations.
• Operate the PBX system professionally and efficiently, answering incoming calls within three rings.
• Complete assigned tasks, checklists, and guest requests accurately and within established timeframes.

Create Exceptional Experiences

• Listen to guest concerns and resolve issues with good judgment, professionalism, and a genuine desire to help.
• Escalate concerns appropriately when additional support or management assistance is required.
• Communicate clearly with Housekeeping, Engineering, and other hotel departments regarding guest rooms, requests, maintenance needs, and special circumstances.
• Ensure guest expectations and requests are communicated accurately and followed through to completion.
• Maintain confidentiality of guest and employee information at all times.
• Follow all hotel safety, security, emergency, and first-aid procedures.
• Assist with guest arrivals, departures, luggage, evacuations, and other needs as required.

Bring the Vibe

• Create a positive work environment built on integrity, collaboration, teamwork, and service.
• Represent International House with warmth, professionalism, authenticity, and cheerful smart service.
• Support fellow associates and other departments whenever needed.
• Take ownership of the guest experience and contribute to the overall success of the hotel.
• Perform other duties and reasonable requests as assigned or directed by management.

WHAT MAKES YOU SUCCESSFUL

You are:

• A warm and genuine hospitality professional who enjoys connecting with people.
• A confident communicator who makes guests feel welcome and cared for.
• Detail-oriented and able to balance accuracy with a fast-paced, guest-focused environment.
• A calm problem solver who uses good judgment and knows when to ask for help.
• Comfortable handling cash, computers, reservations, and multiple priorities simultaneously.
• Reliable, self-motivated, and committed to completing responsibilities accurately and on time.
• A team player who builds positive relationships with guests and associates.
• Flexible and willing to work varying schedules based on the needs of the business.
• Passionate about New Orleans and excited to share the city's restaurants, culture, events, and experiences with our guests.

QUALIFICATIONS

• High school diploma or equivalent required; hospitality or related education preferred.
• Six months of customer service experience required.
• Hospitality or hotel experience strongly preferred.
• Proficiency with Microsoft Office Suite or related software.
• Knowledge of hotel Front Office or property management systems preferred.
• Strong written and verbal communication skills.
• Ability to perform basic arithmetic, accurately check totals, and make correct change.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts, based on business demands.

OUR VALUES

At International House, we believe hospitality begins with people.

We celebrate individuality, authenticity, creativity, and genuine connection. We are committed to creating an inclusive workplace where every employee feels welcomed, respected, and empowered to contribute their unique perspective.

A Final Note

This description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Responsibilities may evolve to meet the needs of the business.

International House Hotel (My Favorite Hotel LLC) is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an equitable, inclusive workplace where everyone has the opportunity to thrive.