Senior Desktop Support Specialist

Senior Desktop Support SpecialistCGI is seeking a Senior Desktop Support Specialist to provide onsite technology support within a fast paced, business critical trading floor environment. This role serves as the first point of contact for high profile and time sensitive users and is expected to independently resolve most desktop, device, application, printing, and connectivity issues. The specialist will provide hands on support for Windows 11 desktops and laptops, Microsoft applications, browsers, printers, peripherals, iPads, MacBooks, Zscaler, and endpoint management tools. The position requires strong troubleshooting ability combined with excellent customer service, communication, and composure when supporting users where technology disruptions can have immediate business impact. A strong emphasis is also placed on knowledge retention and documentation. The specialist should retain previously learned procedures, document new solutions, and consistently apply repeatable fixes so knowledge can be shared across the broader support team. This position is required in one of the following locations: Washington, DCProvide hands on onsite support for Windows 11 desktops and laptops. Support Microsoft productivity applications and the broader Microsoft ecosystem. Troubleshoot PCs, printers, peripherals, browsers, connectivity, and basic network related issues. Support Microsoft Edge, Google Chrome, Zscaler, and related workplace technologies. Use SCCM, Microsoft Intune, or comparable endpoint management tools to support end user devices. Diagnose and resolve incidents quickly while minimizing disruption to trading floor users. Independently resolve the majority of incoming desktop support requests before escalation. Support iPads, MacBooks, macOS, and iPadOS devices as needed. Manage and document requests through ServiceNow, Jira, or comparable ticketing platforms. Coordinate with network, infrastructure, and application support teams when specialist escalation is required. Document newly learned procedures and repeatable solutions for use across the support team. Maintain strong knowledge retention and consistently execute recurring support activities. Create operational reports or documentation using Excel and PowerPoint as needed. Provide alternate shift and planned or urgent weekend support when required.5+ years of desktop support experience. Strong hands on Windows 11 desktop support experience. Strong experience supporting Microsoft productivity applications and the Microsoft ecosystem. Hands on troubleshooting of PC hardware, laptops, printers, peripherals, browsers, and connectivity issues. Solid understanding of basic network troubleshooting for end user connectivity problems. Experience with endpoint management platforms such as SCCM, Microsoft Intune, or comparable tools. Ability to independently diagnose and resolve most desktop support issues without unnecessary escalation. Strong customer service and communication skills, particularly when supporting high profile or time sensitive users. Ability to remain calm, responsive, and accurate in a high pressure support environment. Strong documentation and knowledge retention skills, including the ability to consistently repeat previously learned procedures. Ability to document new solutions and share knowledge with other support team members. Strong attention to detail, accountability, initiative, and adaptability. Willingness to work onsite and provide flexible shift or weekend coverage when needed.Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.