Server Support Technician

1stShift: Monday to Thursday 6am-4:30pm

2ndShift: Monday to Thursday 4:30pm-3am

Weekend Shift: Friday to Sunday 6am-6pm

Experience in programming languages like Linux and some server or repair experience in general is required.

Summary: The Server Repair Tech will be responsible for testing, troubleshooting, and replacement of parts on servers sent to SMS for diagnosis and repair.

Responsibility:

Daily Responsibilities: 90%

• Inspect, test, and diagnose servers
• Replace parts as needed
• Conduct and analyze server stress tests
• Document all symptoms, test results, and parts replaced in shop floor tool
• Collaborate with motherboard repair, motherboard testing, QC, and inspections personnel
• Provide back up for QC, inspection, and motherboard testing
• Maintain parts consumption
• Other duties as assigned by leadership

Team building & leadership: 10%

• Maintain and nurture positive work environment
• Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
• Follow process for system and parts managements

Other Personal Skills are required.

• Know the basics of server architecture
• Know how to assemble components to make server functional
• Run and understand testing diagnostics
• Understand basic networking architecture
• Understand basic error codes
• Able to trouble shoot common server errors and issues
• Motivated to solve problems
• Interested in constantly learning about servers and networking?

Education and Experience

• Education: high school diploma or equivalent technical experience; certifications in Server support and architecture desired
• Experience: troubleshooting and diagnosing servers; experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
• Experience with replacing parts on servers
• Experience with server configuration
• Good written and verbal skillsneeds to document errors and repairs
• Industry/Environment: Prefer to have worked in a PC or server type of environment
• Must be able to identify and resolve problems in a timely manner.

Client Competencies:

• Shows determination to achieve excellent results
• Committed to process improvement
• Demands top performance
• Inspires commitment

Physical Demands

• While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.
• Employees must be able to lift objects that weigh up to 30 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

• Must be able to tolerate moderate to high noise level in a warehouse environment
• Must be able to work in hot or cold weather conditions

Benefits:

• Health insurance

Schedule:

• 8-hour shift

Work Location: In person

Benefits:

• Health insurance

Schedule:

• 8-hour shift

Work Location: In person

by Jobble