Night Valet Attendant

Job Description

Job Description

Job Description

Position Summary

To deliver the company’s standards of service with each parker transaction by parking and retrieving customer vehicles safely and timely and assisting customers in and out of their vehicles.

Essential Duties and Responsibilities

• Verify the necessary supplies at the start of each shift.
• Park and retrieve customers’ vehicles safely and timely.
• Assist customers and their passengers in and out of their vehicles, including helping them with their luggage and/or personal items.
• Control traffic on the drive to ensure a smooth flow at all times while ensuring the drive itself is safe for pedestrians.
• Maintain a need and orderly valet stand and drive at all times, free of debris and trash with clean windows void of unapproved company posters or decorative hangings.
• Complete the necessary end of shift documentation and transfer vehicle keys and supporting tickets to the next shift’s employees.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• Reporting to work on time. 
• Place numbered tickets on windshield of automobile to be valet parked and issue corresponding claim ticket hotel guests and visitors.
• Notify management of any situation that needs attention.
• Maintain accurate records.
• Completing Customer Damage Report with customer and relaying all information regarding claim reports to the Claims Department with assistance from the Shift Manager.
• Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties. 

Non-Essential Duties and Responsibilities

• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s Maintenance Checklists.
• If applicable, may be asked by local management to substitute for cashiers when necessary and only when authorized by the direct supervisor.
• Other duties as assigned by the Operations Manager.